Tag Archives: employee engagement

Have you ever thought about your employee as your “First Customer”?

We’ve talked about this before in another blog, but in case you missed it, I wanted to share again that our philosophy at Confidence Coach when we are helping companies grow is for them to recognize that their greatest untapped resource is their employee — who we refer to as their “First Customer”.

Nobody knows more about your business. Nobody has more interaction with your customers. Nobody has a greater bearing outside of you for your company’s success, than your employees do.

So in order to start thinking about your employees as your First Customer — thus increasing employee participation, engagement and enthusiasm — ask yourself these questions:

1. What do you do for your (paying) customers that you could do for your employees?

Are there any discounts on products or services or is there something you do at events that you could also do for your employees? It could be any number of things and only you can answer that question. Be original! But, you need to start recognizing that your employees are your First Customers. Start thinking of them in this way and create an “experience” for them like you would create for your paying customers.

2. How can you serve or support your employees better?

It’s a simple question, yet if they are your First Customer and they’re so important, you should be thinking about how you can serve and support them in a way that would help them do a better job at work. If they feel supported and know you really care, this will increase their performance and also improve their attitudes at work.

3. What do your employees need from you in leadership?

How is that to be done? What are they looking for? Have you asked them what they need as far as leadership, vision or direction for themselves, for their unit/division of the company? You need to have that conversation. I think you will be surprised at what you hear.

4. What are your employees’ stumbling blocks in their work?

What’s getting in the way of them reaching their full potential to produce, serve and make a happy repeating customer? They should be able to tell you these things and then you need to know how to overcome them.

5. What are three things you will do to improve your First Customer (employee) experience?

Think about three things you will do this month to make your employee experience better. The first thing you’re probably going to say is:  you’re already paying them; we have benefits, vacation, etc. But those things aren’t enough in today’s economy because employment is basically zero. There are a lot of jobs out there and not enough people to fill them. Do something different and think about them as your “First Customer”. What are three things you could do for them that would give them a greater sense of value, appreciation and support in the work that they do for your company?

Helping companies view their employees as their “First Customer” is just one of the processes we use. If this peaks your interest, we also have a process called The Dream Employee. We love working with business owners and their employees. We also love to help employees tap into their greatness to exponentially grow your company! Reach out to us at confidencecoach.org and schedule a free catalytic conversation today to help you with your First Customers.


READ MORE
Comments 0

There is a subject that’s really a lost art these days — it’s the power of listening. Even though no one seems to be doing it very well, it’s one that I think would really benefit you as a leader, business owner, CEO or executive. I’m not just talking about listening in general, but I mean really listening intently and ferociously!

Focus on Who You are With

I’m going to tell you a little story about listening that I learned when I was younger. The story’s really about my dad. My dad’s greatest gift was his ability to listen intensely to people. Whether that was at work, in a family gathering or with friends. He had this ability to make you feel like you were the only person in the world and that he was totally focused on you all the time. So the result I saw from him doing this through his life was that people had tremendous respect for him. He was a great influence on people’s lives, and people just absolutely loved him. He set a great example.

Don’t be This Person!

We may not all have good examples of people that listen well, but we all have had terrible examples! Maybe it was a situation where you’ve gone to a restaurant or you’re in line at the airport and somebody wasn’t listening to you when you had a need. Maybe you had a problem or question and you knew they weren’t hearing a word you said. It felt as if they were reading from a script or just going through the motions. They weren’t “engaged” in listening to what you were saying. This gives us a terrible feeling. What do we do in those situations? Well, if we can, we usually find somewhere else to do business next time or find someone else to have that conversation or relationship with.

Really Pay Attention

So one of the things I want to talk to you about and challenge you is this idea that when you’re with your people (particularly with your customers or people that are working with customers), pay attention to how intentionally and focused you are. Are you really listening to what the customer or the employee (these are the people I call your “first customer”) is saying when you’re with them? Or, are you on your phone or paying attention to your computer instead? Are you already thinking about the next meeting or are you already distracted by other things? Or are you really focused and present with that person and listening intently?

Practice the Art of Listening

If you really want to transform a relationship with a customer or with one of your employees, go ahead and start practicing listening ferociously, listening intensively and that’s not only making eye contact, but that’s being totally focused on them. That might even be taking notes! When you do this, notice how those relationships change. See what comes out of this change in how you listen. I bet your results will be better than you had ever anticipated because listening has great rewards. Listening is how we lead ourselves to learning new things. When we learn things about our first customers (our employees) and our paying customers, and when we deeply listen to them, we learn things that our competitors don’t know because they’re not listening.

In our world of all the noise, social media and distractions, the few people that practice deep and intense listening have an unfair advantage over everybody else in this world. So today the lesson is, listen intensely, practice it, focus it, get better at it, and then come back to us and share your results. We’d love to hear about how it’s changed your business, your experience and your transformation as a leader.

Make it a great day.


READ MORE
Comments 0

I want to talk to you about something really simple today. Basically, it is — how are you looking as you walk around your business, as you interact with your employees, your customers, as you’re representing yourself? And what I mean by that is, are you smiling or are you frowning?

We may not think that that’s a big thing, but everybody takes their queue from you as the business owner on whether or not how they react to situations. So my challenge for you today is if you’re not smiling — START SMILING. You can’t expect your people to be happy and to do the work they want to do if you’re going around frowning and being negative with your body language.

Start Smiling.

As you start smiling, be observant and then watch other people smile back at you. When you smile at somebody and you really mean it, it affects the other person, and they’ll want to smile back at you. Smiling changes everything — how we feel and the stress level that we have. It also can lower the anxiety that you may have as you work through your day, as you work through problems and as you are working with your customers and employees.

Today is a very simple tip yet very cutting edge. Show those pearly whites and smile. Share a smile with somebody and watch them smile back. Watch the dynamics of your office, warehouse, or your work environment change by you being somebody that leads with a smile. Leaders set the tone for a whole organization. And you know, we can say we’re going to make a difference with our words or by our work ethic — and these things do work, but the quickest way to change the dynamic is to start smiling.

So today we are issuing you a smile challenge. Let us know your results and how it affects your people when you lead with a smile. Check in with us at www.confidencecoach.org or leave a response on our YouTube channel where we covered this topic. We look forward to seeing your smiling faces out there in the marketplace.


READ MORE
Comments 0

I’ve got an irresistible offer for you as a leader, business owner, CEO. My offer to you today is give us your biggest obstacle, your biggest challenge or let us know what your biggest thing in your business is that you haven’t been able to figure out. You haven’t been able to get past. You’re stuck in. My challenge to you is to bring that to us and let us spend 90 minutes with you. We will take you through a process to make a breakthrough around that challenge, around that thing that feels like it’s impossible or that there’s no way forward or that you’re stuck in. And we will do it for FREE.

That’s our irresistible offer — 90 minutes of our time and our processes for free to help you solve your biggest obstacle or challenge.

We’d love to coach you through a process to help you get clarity, and then help you create a breakthrough or solution for you to get past whatever is stuck in your business. This could be finances, it could be employees, it could be competition, it could be about what’s happening in your industry, it could be governmental regulations, it could be something happening with you personally that’s going on. It doesn’t really matter. We’re Confidence Coach and we’re 100 percent confident that you can’t bring us an obstacle, barrier or roadblock that we can’t help you create a solution or breakthrough to.

So that’s our big challenge. If you have an obstacle (and if you’re in business we know you have one), we’d like to offer this to you today. Reach out to us on our website at www.confidencecoach.org and schedule a catalytic conversation. We will take you through a process that will lead you to the solution. There’s no charge to you. See what we can do in 90 minutes to get you from where you’re at to where you want to go and get you past whatever’s holding you back.

Now you’ve probably tried everything yourself. You’ve tried everything internally, you’ve talked to other people and maybe it’s been a year, two or even three years, and you still have not been able to figure this out. So today we’re saying to you, here’s our offer — we can help you figure this out! We’re confident in it enough to say we’ll do this for you and prove it to you without any cost to you, other than you investing 90 minutes of your time. We will work through a process that will help you to be honest about what your obstacle is and also be honest about being fully engaged in the process. When you hear our questions and then respond, out of that we will create a breakthrough solution that you’ve never thought of or you didn’t think was possible.

If you know somebody that’s in this situation (or maybe it’s you), send them our way. We’d love to serve them and show the value that we can create in just a short period of time.

Make it a great day.

–Scott

P.S. Here are 4 ways I’d like to help you improve your business:

  1. FREE BOOK – We would love to send you our book, “The Biggest Disability is a Bad Attitude”. It’s our story of who we are, why we do coaching, the way we do it, and how our strategy and processes work. Just sign up on our website to get your own hard copy now.
  2. FREE 60 minute coaching session – For one hour we will talk about your business’ future, what’s in the way, what your leverage opportunities are going forward, and how to keep building on your confidence.  Schedule your catalytic conversation here.
  3. FREE The Solution System pdf. My favorite thing to do is to take business owners through The Solution System and watch their thinking create a huge breakthrough for their business. You can download a free copy here.
  4. Work with me One-on-One. If you would like to work directly with me to create a bigger, better future for your business, just reply to this message and put “One-on-One” in the subject line. Tell me a little about your business and what you’d like to work on together, and I’ll get you all the details.

 


READ MORE
Comments 0

I just wanted to throw something out to you today that we’ve been using as a challenge to our clients, business owners, and leaders that we’re working with. All of them are struggling to get on the same page with their employees. They can’t seem to get everyone in alignment with where they are trying to take the company. And so, I had a crazy idea for one of our clients and I said, “Well, maybe the reason why there’s a disconnect between where you want to go, what they’re doing and them not understanding you, is they don’t know what it’s like to be the owner.”

So I told him, here’s my challenge to you — take some of your people and make them an owner for a day! I challenged him to literally take an employee with him and have them shadow him through an entire day. Show them every process that he worked through, the decisions he had to make, the meetings he attended, and even the fires he had to put out! I challenged him to show the employee all the different hats he had to wear.

Guess what happened after he did this?

He had a huge “aha” moment. He realized that he had not been communicating as well as he thought he had about what he was doing, where the company was going, and what the business was all about. He didn’t realize this until after he had this person by his side all day long! He could tell by the questions that they were asking that there was definitely a disconnect on his part. He had not thoroughly and repeatedly communicated why they were doing what they were doing, how things needed to be done, and the importance of all these things to the employee’s future, as well as the company’s future.

So, my challenge to you is this:  if there is (someone or) something you’re struggling with, bring your employee along and allow them to be “an owner for a day” or maybe “CEO for a day”. Give them a chance to be transformed and have a better understanding by giving them the opportunity of seeing things through your eyes — the eyes of the owner. I think this will also help you realize the importance of clear communication on your part. Your people need to know what you’re doing, why you’re doing it and how things really work in the company. This will improve your team and help them be more fully engaged.

I hope you take up the challenge of having an employee be an owner for a day. As you do this, please share your results with us and let us know what you learned through this experience. You can always reach out to us and schedule a catalytic conversation if you need more clarification on this activity. You can also find out more about us at confidencecoach.org and we’d love it if you would subscribe to our YouTube channel.

–Scott

P.S. Here are 4 ways I’d like to help you improve your business:

  1. FREE BOOK – We would love to send you our book, “The Biggest Disability is a Bad Attitude”. It’s our story of who we are, why we do coaching, the way we do it, and how our strategy and processes work. Just sign up on our website to get your own hard copy now.
  2. FREE 60 minute coaching session – For one hour we will talk about your business’ future, what’s in the way, what your leverage opportunities are going forward, and how to keep building on your confidence.  Schedule your catalytic conversation here.
  3. FREE The Solution System pdf. My favorite thing to do is to take business owners through The Solution System and watch their thinking create a huge breakthrough for their business. You can download a free copy here.
  4. Work with me One-on-One. If you would like to work directly with me to create a bigger, better future for your business, just reply to this message and put “One-on-One” in the subject line. Tell me a little about your business and what you’d like to work on together, and I’ll get you all the details.

 


READ MORE
Comments 0

The Circle of Encouragement is one of the things that we’ve been doing with clients when we work with them during The Dream Employee process. This is something you might want to do after a long strategy meeting, a coaching session, or a team meeting that you have on a regular basis. This will end a meeting on a different note and in a different way. We talked earlier about starting a meeting with wins (things that people are excited about), so now we want to give you a new strategy of how to end a meeting. This may be a real stretch for you, but it is going to create great culture, great collaboration, and unity within your company in a profound way.

This is something I learned taking teams all over the world – to Africa, India, Haiti on mission trips. I would gather the team at the end of every day, and we’d get in a circle. One at a time, we would turn to the person next to us and speak 30 or 60 seconds of encouragement to the person sitting beside us. We’d go around the circle one way and then go back the other way, so everybody got to be a receiver and a giver of encouragement. After doing this with about 30 different teams that I’ve taken out in the last 10 years, I’ve adapted it to business. We are now doing this with our people we are coaching, with their employees and employers at the end of the meeting or training session. We call this process the Circle of Encouragement.

Basically, it’s a very simple idea to do in your company. One person starts out and they turn to the person next to them and for 30 seconds they say all the things that they appreciate about that person in the work that they do within the company. Then that person turns to the person next to them and does the same. This process repeats itself and goes all the way around the circle. Then when you get to the beginning, it flips the other way around. Each person gets to speak and receive encouragement from the people on either side of them.

What this really does is it brings unity. It brings appreciation. It brings respect. It creates a culture where positive things are verbalized and people get to hear about the things that they’re doing well. This creates unity within the team. It also helps other people in the circle that maybe don’t work closely together get to know each other better and understand what each person really brings to the team. It’s a great value.

We like to do this to end a meeting instead of ending a meeting with “I’m overwhelmed because I’ve got 15 new things I’ve got to do”, or “I didn’t understand that”, or “that meeting didn’t go well”. The meeting begins with wins and ends well with encouragement. This is how you create a culture that is unstoppable. A culture that goes beyond just doing a job, but actually really doing a job with a group of people and a team that is all about seeing the best in one another.

We call this a Circle of Encouragement. We’re way out on the frontier of employee engagement and creating culture with some profound, but very simple things that we teach and help our leaders put into place in their business so that they can get the maximum result from each team member. Everybody in this day and age needs encouragement! And so we actually put it in the meeting agenda. We teach it; we do it with people. It’s uncomfortable at first. But when you see the result — people start receiving that encouragement — you see your whole culture just be transformed.

Here at Confidence Coach, that’s what we’re about – transforming cultures, making a working place for employees and for owners to be awesome. In order to be awesome, people have to feel encouraged and to feel like they’re winning. And this has to be done on a regular basis. This has to be something we do all the time.

Share this with people that could benefit from this. Let us know if you’d like to know how to do this, and we’d be glad to come in and show you how to do this either virtually or in person. Subscribe to our YouTube channel. Check us out on confidencecoach.org. There is a free 60 minute catalytic conversation if you’d like to talk about this area of employee engagement, employee retention, or how to improve the culture of your company. We’re passionate about it. We do this every day. We love what we do and we’d love to help you!


READ MORE
Comments 0

Today I wanted to talk to you about how you can use clarity and vision for the future to lead well as a business owner, CEO or entrepreneur. I’d like to give you an effective way to help you lead your team and/or your employees, as you go forward.

When we talk to employees, we have seen that one of the areas where they feel uncertainty or unrest, and they start procrastinating and maybe not performing at their highest level, is when they lack a clarity and a long-term vision from the owner, CEO, or entrepreneur. So if you haven’t talked about or let your employees know your vision in the last six months, one of the things that we’re helping our clients with is how to have what we call a “clarity” talk.

Here’s how to have a clarity talk: Get your group or team together and in about 15 or 20 minutes, give them the long vision of what you’re seeing and what your plans are; what the strategy is; where you’re going; what’s happening in the industry.

They need to hear this from you at least a couple of times a year. When you do this, what you find out is that all the uncertainty about the future and all the negativity that is coming at them (fear via social media, the news or maybe something happening in their own life), this will help dispel that a little bit. They will realize that you’re actually thinking, planning, and strategizing about the long-term future of your company and your business as it goes forward. This helps bring clarity to them; which brings confidence and courage, and then a willingness to invest even deeper into the work that they’re doing in your business.

We suggest that you really focus on this idea of giving a message of clarity that comes directly from you about the business, about their long-term future. Which for a lot of them, they’re looking at the company as their future vehicle to get them where they want to go. But if they don’t hear it from you on a consistent basis, their minds can wander. They can think that another company is a better opportunity because there’s more clarity about where they’re going, what they’re doing, why they’re doing it, and who’s doing what.

So that’s our tip for today. Bring clarity and leadership to your company by giving them this clarity/vision talk on a regular basis. Once again, if you found this valuable, let us know. If you’d like to know more about how to put a clarity talk like this on, we could give you the template to do that. Please subscribe to our Youtube channel, share this information, and we’re always available to do a free consultation with you if you’d like to know more about how we’re helping business owners and CEOs today.


READ MORE
Comments 0

We are working with several companies right now and their number one challenge is onboarding or recruiting. They are trying to fill the empty spots that they have in their company and it’s becoming a huge issue. A client of ours was saying the other day that he has a candidate for a very important position. He met with him, they’ve done the interviews, and they know that this is the right person. But, the gentleman told him that he has two other offers and that he’s weighing, which is the best offer. The money’s about the same, the industries are the same and the company sizes are pretty equal. He said he didn’t know what else to do in order to get this guy to come to work for them and not one of their competitors. I asked him what he’d talked about. He said, he’d told him about how great the company was, the culture, that their company is like a family, and they’ve been in business a long time. This would be a great fit for him and he wouldn’t have to move.

But these are all the same things that every other company has been telling him. And so I said, why don’t we think about it from his point of view as a candidate that could really add a lot to your business? Why don’t you call him back in and once he’s sitting down, ask him these questions:

  • How could this position help you get what you want out of life?
  • What are your dreams, goals, aspirations?

Then spend a half hour talking about how your company can help him achieve those dreams, goals and aspirations.

And I said to him, if everything else is equal, but you’re actually talking about what he wants to do with his life, his personal dreams and goals for himself, his family, and find out what he wants out of life — once he sees that you care about that, you will have an unfair recruiting tactic that nobody else is using in your industry. Sure enough, that was the result. The guy came to work for him after they had that conversation.

If you’re also experiencing this zero unemployment environment, you need more people on your team, you’re finding recruiting much harder, and you’re finding that you have empty spots you’re recruiting to fill — try this approach and ask the recruits these questions. This will set you apart from your competition and enable you to get those key people into your company so that you can keep on the path of growth.

At Confidence Coach, we help business owners, CEOs, and entrepreneurs with the task of maximizing their greatest asset, which is their employees, their “first” customers. Part of doing this is you have to be a great recruiter, and part of being a great recruiter is not seeing it just from your side (the company’s side), but seeing it from the perspective of the potential candidate who could come in and help your company grow even further.

If this is helpful, please contact us or you can schedule a free catalytic conversation. Make it a great day!


READ MORE
Comments 0

You know how you really feel about your business, but have you ever thought about what your employees really feel about your business? It may be that you haven’t thought about this or don’t think it’s important, but then again, it may be something that you are afraid to ask!

Do you really know how your employees feel about your business? About working there? What does working there feel like to them?

I know some of you are thinking — I don’t really want to know; and that’s very real and understandable.  However, everyone needs to think about this because how your employees feel about your business is what they’re going to reflect to your paying customers and to one another. This also creates a culture which is either really positive, collaborative and progressive, or it’s a culture where there is negativity, backbiting and all kinds of other problems that slow down the progress in your business.

You may ask what can be done to help people like you with this challenge? At Confidence Coach, we come in as a third party and do what we call an anonymous survey to find out how your employees feel about your business. We ask them their opinion on how it’s running, how they feel about their managers, and maybe what the systems are. We do this anonymously so that they feel protected and they can be totally honest because they know we won’t reveal their names. We create the survey and use questions in such a way to really find out what and how they’re thinking, and then we’re able to provide that information to you as the owner or CEO of the business. This begins to help you to get a feeling of how your culture is at this point. It will help you know how employees are interacting and how that’s being projected to your customers. This is incredibly valuable information.

We have a lot of success stories of people who have used this tool to help figure out what is going on in their company with their employees. It’s kind of a secret weapon we provide for people. We normally do this on a quarterly basis. This enables you to have ongoing information so you can make good decisions and can understand what’s going on in your culture. We spend a lot of money as business owners and CEOs to figure out who our paying customer is, what they’re about and what’s going on with them, but we miss the opportunity if we are forgetting about our own employees, our “first customers” and what’s happening with them. This is a tool to do that.

If you’re interested, please reach out and contact us. We’d love to demonstrate how this can work for you. Also, if you know somebody else that this would be help, please pass this on. Maybe they have some questions about what’s going on with their employees or want to know how their employees are feeling. If so, forward this article to them and then subscribe to our YouTube channel where I’ve also talked about this.

Make it a great day!


READ MORE
Comments 0

Do you know how to start your meetings with wins so that everyone will want to attend your next meeting and be excited about it??

As we work with clients, one of the things we are seeing is that they’re having a lot of meetings and/or doing a lot of strategizing. They’re meeting with their team all the time. Those meetings tend to be a real drain, not only for you as the owner or manager, but also for the team. So our tip for you today is an idea that can help stimulate and make meetings much more productive so that you can get a greater result out of them.

Here’s the simple tip that you can add to each meeting at the very beginning once everybody is there. This has nothing to do with your agenda or the project that you’re working on, nor does it have to do with what you want to talk about.

Start your meetings with everybody in the group taking 30 seconds and sharing what they’re most excited about in their life right now.

For example, it could be at work, it could be personal, it could be family related, it could be a recreation or whatever they’re doing — but give everybody a chance to do this and share. What you’ll find is that mentally by doing this, their engagement will increase 10 times just because now they’re talking and thinking about something that they’re truly engaged in. There’s energy around this and it will then transfer on into what you’re talking about in your meeting. They’ll have this positive mindset and be ready for the meeting.

So this is how we change meetings from being basically the “death of a business” to something that people look forward to! Recognize and let people acknowledge the “wins” in their life. Because if you do this at every meeting, as you go on, people will come with the anticipation of sharing what they just did. Maybe someone will say, “Oh, I want to share with everyone that I just finished my first half marathon” or, “I just did this…” and they will say what they are excited about. This is how to change meetings from being this thing that people dread and they think are wasted time killers to making them productive, exciting and a great experience.

If you found this idea helpful, please share it with somebody that’s a fellow business owner. We’d love to hear back from you if you have any comments about this as well. To learn more about this or other ways to have a great meeting, schedule a free catalytic conversation or you can also subscribe to our YouTube channel.

Make it a great day!


READ MORE
Comments 0