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It’s hard to believe that we are almost to the end of the year. Thanksgiving has come and gone and we are already in December.

Have you looked back over the past year and evaluated what happened — both the good and the bad? Now is a good time to do an After Action Review of 2019. We usually do an after action review for events, presentations, hires, meetings, etc. However, today I want you to look back over the year and see what you come up with in regards to your business. Ask yourself these questions.

  1. What went right?
  2. What worked well? Were there things that stood out to you or maybe you got feedback on?
  3. What needs improving?
  4. What did you learn?
  5. What was the biggest take away?
  6. How can you make 2020 the best year ever?

Just a little food for thought as you head into 2020. If you’d like help in reviewing what went right, what went wrong and how you can improve on and make 2020 your best year schedule a free consultation now.


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One afternoon, two business owners who had graduated from the same university ran into each other. In college they had the same professors who taught them the ins and outs of running a business. They had both been filled with dreams of becoming rich by building a successful company that made a huge difference in the world.

Recently when these two guys ran into each other while on a break at a seminar, they realized they were still very much alike. Both were happily married, had young kids, and as it turned out, they each had started businesses in the same industry.

BUT there was one difference!

One of these business school grads was working as a solo entrepreneur making a comfortable $100,000 a year. The other guy had built a team of employees that were fully engaged and they all had an “ownership” mentality. He had invested and leveraged all their skills, abilities, hopes, dreams, aspirations, and their creativeness to build a company that had accomplished all his hopes, dreams and aspirations. He was raking in over $1 million a year in net profits.

What made the difference?

The Secret was The Dream Employee Process

If you’re like me, when you hear a story like this you wonder what really did make the difference between these two men?

We all know stories like this, and we all have evidence demonstrating that it isn’t always raw talent, intelligence, perseverance or even dedication that makes a difference. It isn’t that one person has a “burning desire” and the other doesn’t.

The difference lies in this –

  • What each person knows.
  • How they personally make use of their knowledge.
  • The difference is in continuously growing and using their knowledge.

I’d love to help you can grow your knowledge and learn how to have a successful business by leveraging The Dream Employee process. Schedule a free consultation now to learn more about it.


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business exercise

Do you find yourself in the habit of thinking about things and saying you will do them “someday”?  I consider myself a very positive person, but we have had some family situations lately and we’ve decided to do things “now”. There’s no guarantee that you have tomorrow to do it.

Maybe you find yourself in a similar spot. There’s no time like now to start doing things that you were always putting off until tomorrow – whether that’s in your business or in your personal life. 

I want you to do an exercise for me using a tape measure. 

Take the tape measure, set it on the floor, and mark that very first notch as the day you were born.

The next few dashes – mark graduation, marriage, birth of kids, etc.

Also put a mark down for the day you started your business.

Then the inevitable question becomes this:  How long is that tape measure?

How long do you think you’re going to live?

Have you thought about what’s outside of that tape measure — what is your legacy going to be?

Or have you forgotten why you’re doing this business? Did you start it so that you and your family would have the freedom to do the things that were important to you?

Maybe you’re just drifting, inch by inch, year by year along your life and in your business.

If you’re looking for the mark on the tape measure that says “Someday,” it’s not there.

This isn’t a dress rehearsal. Your life is represented in this tape measure. It has a beginning, it has a messy middle, and it has an end.

You ready to face the truth?

Someday NEVER comes!

Reach out and schedule a free coaching session with us today if you’d like help getting back on track to start doing things now, instead of tomorrow. Each day is a gift to be thankful for. Don’t waste it.


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Do you consider yourself a “grateful” or positive person?

Are you in the HABIT of being grateful for things that happen in your life or do you tend to be a pessimist?

I want to encourage you that you always have a choice to react in either a positive or a negative way. Even in difficult circumstances, if you develop the practice of thanksgiving and gratitude, your outlook and attitude with improve.

What is your first reaction when things aren’t going the way you want? Next time this happens, stop and think twice about how you are going to respond.

As we say, think about your thinking. Here are some questions that come to mind that you should ask yourself first:

  • How am I going to react to this?  
  • How am I going to process this?  
  • How am I going to think about this?  
  • How am I going to respond?  

That’s what it all comes down to:  MAKING A CHOICE to be thankful and grateful in spite of your circumstances.

Do you choose to view a situation positively with gratitude or dwell on the negative?

Gratitude was a choice that I made at a very young age.

School was extremely difficult for me, and I had teachers telling me that I was stupid! (Hopefully this isn’t happening in the schools now like it was back in the ’60s.)

Luckily, I had an extremely loving and caring family so all my self-worth was not based on the education system. I also had a faith and belief in God that sustained me. (I wrote a book a few years ago that tells my whole story and the practice of gratitude.)

I decided at a very young age to think about everything in my life that I was grateful for.

Every night before I went to sleep, I sat in my little bunk bed and thought about what I was grateful for. Here are a few of those things I thought about:

I’m grateful for my grandmother and how much she loved me.

I’m really grateful for how much my parents care about me.

I’m really grateful that today I got to play football.

This may sound trivial because it’s just a little kid thinking about little things. But, it’s that kind of thinking that has made me the positive, encouraging person I am today. In fact, that’s the number-one thing people say about me: that I am one of the most positive, encouraging people they’ve ever met.

The reason for this is simple:

GRATITUDE.

I’ve made it a daily practice in my life to list out all the things I am grateful to God for. Gratitude has allowed me to be able to serve people without any expectation of them ever being able to do anything for me. Instead, I am simply grateful for the opportunity to serve and how good it makes me feel in my heart and soul.

Often people wonder why they are so discontented, unhappy and stressed. They have anxiety. One of the main reasons for this is spending too much time thinking about what we don’t have instead of what we do have.

Gratitude is like an inoculation against being discouraged, upset, afraid or depressed.

We all have low times, but gratitude can help us make our way through them.

When I am feeling down or depressed, I stop and think about what I am thankful and grateful for. When I focus on those positive things, I start to appreciate them more, and they become more valuable to me. I think about God, my wife and kids, grandkids, friends, clients, experiences, places, etc., and realize how very blessed I am!

You too can live a different life with a different purpose and a different intention. Start leading a life of gratitude. Take into account – on a daily basis – everything you are grateful for.

Please share with us how gratitude or choices have made a difference for you and what you’re grateful for today.

For more on Gratitude check out The Biggest Disability is a Bad Attitude.

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There are several questions that are really important for you to consider in order to gain clarity and confidence in your life and business (whether you’re a business owner, CEO or entrepreneur).

The first question is:  What do you stand for?

Once you’ve figured this out, then you need to ask yourself the following questions as well:

–What do you believe?

–What are your priorities for your life and your business?

–How do you make decisions?

–How do you connect with your customers and your employees?

–Are those connection points getting you the results, time, and money that you want?

If you’ve been in business for very long, you have probably realized that not everyone is going to love you or what you do with your business. But that’s okay!  Because your product or service isn’t for the whole world — it’s for those people who will get the greatest value from it.

When you can answer all the above questions and feel confident about your answers — there is a certain peace and clarity that comes from it. This comes from knowing what you’re doing, what you’re about, who you are and what you stand for.

If you want help answering those questions, reach out and schedule a free consultation. This type of training and thinking is what we do best. Are you ready to go to the next level?


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We’ve talked before about your employee being your “First Customer.”  One way at Confidence Coach that we help companies grow is to help them recognize that their greatest untapped resource is their employee — who we refer to as their “First Customer”.

Your employees are the ones that know the most about your business. They have the greatest interaction with your customers. Nobody has a greater bearing outside of you for your company’s success, than your employees do.

So in order to start thinking about your employees as your First Customer — thus increasing employee participation, engagement and enthusiasm — ask yourself these questions:

1. What do you do for your (paying) customers that you could do for your employees?

Are there any discounts on products or services or is there something you do at events that you could also do for your employees? It could be any number of things and only you can answer that question.

Be original!

But, you need to start recognizing that your employees are your First Customers. Start thinking of them in this way and create an “experience” for them like you would create for your paying customers.

2. How can you serve or support your employees better?

It’s a simple question, yet if they are your First Customer and they’re so important, you should be thinking about how you can serve and support them in a way that would help them do a better job at work. If they feel supported and know you really care, this will increase their performance and also improve their attitudes at work.

3. What do your employees need from you in leadership?

How is that to be done? What are they looking for? Have you asked them what they need as far as leadership, vision or direction for themselves, for their unit/division of the company? You need to have that conversation. I think you will be surprised at what you hear.

4. What are your employees’ stumbling blocks in their work?

What’s getting in the way of them reaching their full potential to produce, serve and make a happy repeating customer? They should be able to tell you these things and then you need to know how to overcome them.

5. What are three things you will do to improve your First Customer (employee) experience?

Think about three things you will do this month to make your employee experience better. The first thing you’re probably going to say is:  you’re already paying them; we have benefits, vacation, etc. But those things aren’t enough in today’s economy because employment is basically zero. There are a lot of jobs out there and not enough people to fill them. Do something different and think about them as your “First Customer”. What are three things you could do for them that would give them a greater sense of value, appreciation and support in the work that they do for your company?

Helping companies view their employees as their “First Customer” is just one of the processes we use. If this peaks your interest, we also have a process called The Dream Employee. We love working with business owners and their employees.

We also love to help employees tap into their greatness to exponentially grow your company! Reach out to us at confidencecoach.org and schedule a free consultation today to help you with your First Customers.


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Do you sometimes feel like you don’t have any choice in making a change that will take your business to the next level?  Don’t fall into that trap.

You always have a choice.

Sometimes that choice is simply in how you respond or react to change, adversity or a particular situation.

The first and most important choice is to have a mindset to look at situations, difficulties, challenges, obstacles, barriers in your business as opportunities. The bigger, more difficult and the more challenging a situation or problem is — the greater the opportunity you have to build a bigger and better future for you and your business.

One of the ways to do this is get clear: 

  • Identify. Get out of your mind and onto a piece of paper exactly what this obstacle, barrier or challenge is.  
  • What’s in the way. Decide what are all of the things around it that are preventing you from moving past it or finding a solution to go around it.
  • List them out. List each obstacle or situation out so that you can break them down. Ask yourself the question for each one: What is a simple, basic thought to transform this barrier or obstacle?
  • First Step. What is a simple first solution or step that would take us past, through or over the top of this obstacle?

A lot of our coaching is “thinking about your thinking”.  Be aware of how you’re reacting to challenges and problems in your company, business or corporation.

I’d be curious to hear what the biggest obstacle is that you are facing. What do you feel is keeping you from reaching the next level in your business?

What’s in the way?

Identify and work on what’s in the way; then you can also get clear about solutions and next steps. (Which will also help you figure out the team and resources that you will need in order to move forward.)

Today’s all about choice. But, first you have to choose to think about these obstacles, barriers and problems in a whole new way.

That’s the challenge today — think about what’s in your way. Let us know what that is and/or schedule a free consultation and let us take you through this little exercise and help you turn your obstacles into opportunities.


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We are working with several companies right now and their number one challenge is on-boarding and recruiting. They are trying to fill empty spots that they have in their company and it’s becoming a huge issue.

One client was sharing the other day that he has a candidate for a very important position. He met with him, went through all the interviews, and they really feel that this is the right person. But, the gentleman told him that he has two other offers and that he’s trying to decide which is the best offer. The money’s about the same, the industries are the same and the company sizes are pretty equal. The client said he didn’t know what else to do in order to get this guy to come to work for them and not one of their competitors.

I asked him what he’d talked about. He said, he’d told him about how great the company was, the culture, that their company is like a family, and they’ve been in business a long time. This would be a great fit for him and he wouldn’t have to move. Unfortunately, these are all the same things that every other company has been telling him.

So I said, why don’t we think about it from the candidate’s viewpoint. I told him to call the guy back in and once he’s sitting down, ask him these questions:

  • How could this position help you get what you want out of life?
  • What are your dreams, goals, aspirations?

Then spend a half hour talking about how your company can help him achieve those dreams, goals and aspirations.

And I said to him, if everything else is equal, but you’re actually talking about what the candidate wants to do with his life, his personal dreams and goals for himself, his family, and find out what he wants out of life — once he sees that you care about that, you will have an unfair recruiting tactic that nobody else is using in your industry. Sure enough, that was the result. The guy came to work for him after they had that conversation.

Are you experiencing problems in this zero unemployment environment? Do you need more people on your team? Is recruiting much harder, and you seem to have an endless number of vacancies to fill? Try this approach and ask the recruits the above questions.

This will set you apart from your competition and enable you to get those key people into your company so that you can keep on the path of growth.

At Confidence Coach, we help business owners, CEOs, and entrepreneurs with the task of maximizing their greatest asset, which is their employees, their “first” customers. Part of doing this is you have to be a great recruiter. Part of being a great recruiter is not seeing it just from your side (the company’s side). Instead, you need to see it from the perspective of the potential candidate — who could come in and help your company grow even further.

We also use these same questions when working with companies using The Dream Employee. If you’d like to know more, schedule a free consultation.


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What makes employees stay with a company or organization for a long time?

As we’re using The Dream Employee process with companies, we’ve discovered two things that make people stay.

When we ask someone who’s been with an organization 5, 10, 15, 20, even 30 years, why they have been there so long, we consistently hear the same answer.

It is because they feel acknowledged and appreciated.

  1. They are acknowledged for the value and contribution they bring to the business. 
  2. They are also told how much they are appreciated for the great job they are doing. 

As a leader, manager, CEO, or business owner if you remember to do these two things — ACKNOWLEDGE and APPRECIATE your employees — it will extend the life of your employees!!

If you have any comments or thoughts on this, let me know.


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commitment

Are you in business and you’re feeling stuck?

You’re not sure what it is, you’re not sure why, but something’s plateaued.

You can’t seem to move forward with growth and strategy.

What’s going on here?

Well, without having to crawl into your mind, I’m pretty sure I know: You haven’t fully committed to moving forward.

You haven’t burned the bridges. You’ve left the back door open. You keep thinking that maybe, maybe there’s a way out.

But if you recall all the success you’ve had in your business in the past, wasn’t the first step your 100% commitment to going forward?

When you commit that way, your mind creates the courage and the capability to overcome fear and have that win.

We work everyday with our coaching clients to help them achieve their desired results. Sometimes you have to look back to see what you’re committed to before you can move forward on the path to success.

Schedule a free session so we can help you get unstuck and get you back on track with your commitment.


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