Tag Archives: small business owner

The beginning of a new year seems like a good time to talk about The Daily Habit. Right now people are making New Year’s resolutions and goal setting for the year. And some people are doing both!

Something that I teach and coach with our clients is a process called “The Daily Habit.” It is unique for each person. I wanted to share it with you too so that you can transform your life into more of what you want it to be.

Steps to Your Daily Habit

Before we get started, take out a piece of paper or maybe a journal so that you can write down things as you are reading this.

The Daily Habit process is very simple and you start with this first thought and then follow through with the next steps.

  1. Think about three habits that would change your life dramatically. Write those down (here’s where the journal comes in handy!) You know what I’m talking about. We all have those things that we’ve written down in year’s past as New Year’s resolutions. We’ve tried to do them before. Be honest and write down your top 3 habits that would dramatically change your life.
  2. Pick one habit out of the 3 that would make the biggest impact in your life. Write that down.
  3. Describe this habit in detail. Meaning, what exactly is entailed in this habit that you would do on a daily basis. Maybe it’s a very simple habit. For example, one of my daily habits is to floss two times every day. It can be simple like this or it can be more detailed.  
  4. Record the activity of your habit for 90 days. This is where the journal comes in handy or you can use the calendar on your phone. Whatever works best for you. The main thing is to track and check off your habit everyday that you do it so you have a sense of accomplishment and winning. 90 days is about how long it takes to create a habit.

You will discover as you focus daily on that one habit for 90 days that it will just become automatic in your life. If you don’t do it, you will feel like your day just isn’t right; and that’s how you know it is a habit. It’s just part of your daily routine.

The secret sauce when you start this process is telling someone else that you are starting a new habit. Either tell us, your family or a close friend so that we can help you be accountable.

My own story

I thought I would share my own real life scenario of how I used The Daily Habit process to create a habit in my life. This wasn’t something that I had ever done before but it has paid huge dividends for me. About a year and a half ago, I wrote down 3 habits and picked one. The one habit I chose to add into my life was journaling. This meant writing in a journal every day and asking myself a series of questions that I would answer every day. I’d never done that before.

I committed to creating the habit of journaling every day. In detail what this means is I have a journal and I ask myself a series of eight questions that I answer every day. I have to admit at first this was awkward, cumbersome, and even difficult. But, I kept going and when I got about 90 days into it, it became something that I anticipated. I found myself enjoying it and got great value from it both personally and relationally. Now, I love it and have kept doing it ever since.

During the process of creating this habit, I shared with my wife, my kids and even my coaching clients, that journaling is something that is an integral part of my daily routine. And so I wanted to share with you how it’s done and how it could work for you too. Your habit doesn’t have to be journaling; but that’s my story.

You might ask, does it have to be business related? It can be.

Does it have to be a physical habit? It can be.

A lot of people want the habit of working out everyday. Some other physical habits might be: going for a walk every day; getting in 10,000 steps everyday; eating a healthy breakfast; making five sales calls everyday.

Whatever your daily habit is — pick 3 things and then pick 1 to work on for the next 90 days.

Go through the steps I’ve given you and then share with us your one habit that you’ve chosen so that we can help you be accountable. We want to encourage you and help you celebrate your achievement at the end.

We love to celebrate these wins, these habits. Remember, pick a daily habit that is going to have the greatest impact on your life. Only YOU know the answer to that and what that is.

Thanks for reading this. At Confidence Coach we’re here to help the entrepreneur, the business owner, the CEO, reach everything that they want their life to be and help them achieve their hopes, dreams and aspirations. The Daily Habit is just one of the ways we do that.

Make it a great day and may 2019 be your best year ever.


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Have you ever thought about what’s stopping you or what’s in the way as you think about your next step for 2019?

What’s in the way either personally or professionally?

What’s the fear that has got you stuck?

Today, if you take the next 5 minutes to figure out what the first couple of small baby steps are that would move you towards getting unstuck you will create great momentum. Think about what small action steps will help you overcome that fear or roadblock. What can you do right now to get moving in a positive direction?

We call this the 5 minute miracle. This quick and easy exercise will give you momentum that will move you past that block of fear. Here is it:

  • Set your phone on a timer for 5 minutes.
  • Write the baby steps down.
  • Then take action; do as many of these steps as you can right now before the timer goes off!

I challenge you to do this today and start your New Year off on a positive note. You can overcome your fear in the next 5 minutes by taking action. You really can accomplish more than you realize if you set the timer and just get it done! 

If you have any questions feel free to send me an email.


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There’s a coaching exercise that we call The Clarity Solution which helps you understand why and how you do what you do. It can also help you analyze why this is important to you. Because sometimes as owners, we forget the big stuff like this or don’t touch base with it. We can then start to drift one way or another and get off track. So with this process, people get refocused and it brings them back to who they really are and what they truly believe.

I was at a conference a couple of years ago and a gentleman speaking said this: “Love me or hate me; there’s no money in the middle.” A lot of business owners think they have to try to satisfy or help everybody. They are trying to be everything to everybody; that never works. It’s always a recipe for disaster. If someone is struggling with this, we use The Clarity Solution to bring them back into focus and ask them what it is that they really believe; what is it that they’re really doing; and who they’re really serving, both in their customers and employees.

CLARITY QUESTIONS – Ask yourself these questions:

  1. What do you stand for? What do you stand for as a business owner, CEO, solo entrepreneur or whatever you are? What do you really stand for in your business and yourself? What is that? Get clear about it.
  2. What do you believe? So what do you believe about what you do in the marketplace? What do you believe about the value you bring? What do you believe about your team (if you have a team)? What do you believe about your employees, the company, that type of thing?
  3. What is the first priority for you in your business? What is the number one thing? Sometimes we’ve forgotten what that is, so it’s important to touch base with that again.
  4. How do you go about making decisions in your business? Do you actually have a process that you go through to make decisions or are you just doing it randomly with intuition or on the fly? This question has helped a lot of people to develop a process for making great decisions for their business and their companies.
  5. How do you connect with people now? How do you connect with your employees first and then how do you connect with your customers second? Are you doing this in a systematic way? So once again we’ll bring that into focus.
  6. What are some good connection points that you haven’t been taking advantage of that you could with your employees and with your customers?

These are just some checkup points that create value for people. When you think about these things and answer the questions, you can then put things back into your business that you may have forgotten or add new things to give more focus and and clarity about what you believe. This will help you remember what you stand for and figure out who’s important to you. Once you’ve figured these things out and gotten focused again, it’s amazing how the results come back to your business in the way of increased revenue for you and value that you create for your clients.

Thanks for your time today and make it a great day. Reach out to us at confidencecoach.org/contact. We love hearing from you.


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Have you ever wondered how you could get better and improve your business or company in a systematic way? We’ve created a series of questions that we call the After Action Review in order to do so. It’s really taken from the military and they use it on all their training and exercises but we’ve adopted it and use it after coaching, training sessions and also for different things that we are doing within our company. We have found it to be really valuable and it’s a way to improve every time you do something. There are a series of five questions that we ask which I wanted to share with you today so that you could use them as a tool to improve what you do as well.

The next time you do a presentation, hire your next team member, make a sales call, do an employee review or whatever it might be — ask yourself these questions afterwards and watch yourself get incrementally better and better at what you do.

After Action Review Questions

  1. What went right?  Write down what went right on the project, process or event. Highlight and capture that.
  2. What worked well?  Were there things that stood out to you or maybe you got feedback on? Note if there was something that got a great result.
  3. What needs improving? These are things that you saw that could make it better or improve the process or experience. Is there something that needs to be changed in order to get a better result next time?
  4. What did you learn? Is there something that you learned from this experience or from this process that you maybe didn’t know before that you need to remember?
  5. What was the biggest take away (from this event, process, project)?

Once you take inventory like this, then you know next time you can create more value, solutions, and an even greater experience for you, your company, your customers and/or your employees.

It only takes a couple of minutes to answer these questions (or 5-10 minutes if you want to include team members’ answers too) while it is still fresh in your mind after an event. At the end of a project or event, it’s a great way to really analyze and evaluate what went right by going back and reviewing what happened. I think you will find that it will transform your business one step at a time. You can learn more about us at confidencecoach.org.


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I recently asked a client a question to help him find his purpose, stimulate his thinking, create value and to help bring transformation to him as a business owner. I’d like you to think of your own business and put yourself in his shoes.

What’s One Activity that Keeps You Interested?

The question I asked him was:  “What’s the one activity in your business that if you could do it everyday would keep you curious, passionate, interested, and it would also be something that you could do for the long term?” He told me what he really loves to do best is solve problems.

After he gave me his answer, I then asked him how much time or what percentage of time a day was he actually doing this activity in his business. 

He then realized the amount of time was not nearly as much as he would like it to be! (Does this sound like you too?)

What’s in the Way?

So, my next question to him was — “What’s in the way? What are the things that are pulling you away from that one thing that really excites you about what you do in the business?”

Take Inventory

We then had a discussion about all the things that were a distraction and keeping him away from what he loved to do. We listed all these things out and then looked at seeing who else in his company could do these jobs or tasks. This way he would have more time to really solve problems for their best customers.

Delegate What You Can

We put together a delegation plan and he’s implementing that now. It’s amazing, when you compound it over a week, a month, a year, the next three years, how much time he was able to buy back and actually put into something that not only moves the company 10x forward, but it will also increase his internal motivations and excitement. This also helps him not to feel tired and burned out because he’s doing what he’s passionate about; doing what he loves to do and being the best at in his business.

Go Full Circle – Back to the Beginning

After all, that’s why we start a business. We find something we love or some activity that we are passionate about. For our client, we just took it full circle back to the beginning to a really exciting time. This created transformation and better results by changing his thinking, attitude and way of looking at a bigger future for himself and the company.

You can do this too! If you want help, reach out to us at confidencecoach.org or go to our website and schedule free a coaching appointment. We’d love to show you some of the breakthrough processes that we have and help you get your true purpose back!


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There is a subject that’s really a lost art these days — it’s the power of listening. Even though no one seems to be doing it very well, it’s one that I think would really benefit you as a leader, business owner, CEO or executive. I’m not just talking about listening in general, but I mean really listening intently and ferociously!

Focus on Who You are With

I’m going to tell you a little story about listening that I learned when I was younger. The story’s really about my dad. My dad’s greatest gift was his ability to listen intensely to people. Whether that was at work, in a family gathering or with friends. He had this ability to make you feel like you were the only person in the world and that he was totally focused on you all the time. So the result I saw from him doing this through his life was that people had tremendous respect for him. He was a great influence on people’s lives, and people just absolutely loved him. He set a great example.

Don’t be This Person!

We may not all have good examples of people that listen well, but we all have had terrible examples! Maybe it was a situation where you’ve gone to a restaurant or you’re in line at the airport and somebody wasn’t listening to you when you had a need. Maybe you had a problem or question and you knew they weren’t hearing a word you said. It felt as if they were reading from a script or just going through the motions. They weren’t “engaged” in listening to what you were saying. This gives us a terrible feeling. What do we do in those situations? Well, if we can, we usually find somewhere else to do business next time or find someone else to have that conversation or relationship with.

Really Pay Attention

So one of the things I want to talk to you about and challenge you is this idea that when you’re with your people (particularly with your customers or people that are working with customers), pay attention to how intentionally and focused you are. Are you really listening to what the customer or the employee (these are the people I call your “first customer”) is saying when you’re with them? Or, are you on your phone or paying attention to your computer instead? Are you already thinking about the next meeting or are you already distracted by other things? Or are you really focused and present with that person and listening intently?

Practice the Art of Listening

If you really want to transform a relationship with a customer or with one of your employees, go ahead and start practicing listening ferociously, listening intensively and that’s not only making eye contact, but that’s being totally focused on them. That might even be taking notes! When you do this, notice how those relationships change. See what comes out of this change in how you listen. I bet your results will be better than you had ever anticipated because listening has great rewards. Listening is how we lead ourselves to learning new things. When we learn things about our first customers (our employees) and our paying customers, and when we deeply listen to them, we learn things that our competitors don’t know because they’re not listening.

In our world of all the noise, social media and distractions, the few people that practice deep and intense listening have an unfair advantage over everybody else in this world. So today the lesson is, listen intensely, practice it, focus it, get better at it, and then come back to us and share your results. We’d love to hear about how it’s changed your business, your experience and your transformation as a leader.

Make it a great day.


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Confidence

Today I want to talk to you about your confidence. Maybe your confidence is waning. Maybe you’re feeling like you’re not achieving the way you should be. Your company’s not where you’d like it to be. You’ve had a dry spell. You’ve been stuck. You can’t figure it out. And so, I just want to give you a couple of things to help bolster your confidence and ask you to take on this challenge and to see if this will help make a difference for you.

Commitment

The first thing that I would say to you is if you’re feeling like your confidence is waning, go ahead and look at your commitment level towards your goals, towards where you’re going to take your company and then re-up them significantly. For example, if you’ve committed to increasing revenue 10 percent this year, we’ve got three months left, recommit but recommit to increasing it 15 percent. Make this commitment with emotion and conviction, as well as making it known to some other people. Have some accountability.

One of the things we do with our coaching clients that they say helps them tremendously is we hold them accountable to the goals, dreams, hopes and aspirations that they have for their business and for themselves. So I would say revisit your commitment to to your goal, and if you don’t feel conviction and a passion about it, then you need to re-up that commitment.

Courage

Then the second step is after you’ve made this renewed commitment, I would like you take that step of courage. What that means is take a massive step of action towards this new commitment that you have. Think of something that would make a massive significance towards achieving that new commitment and making it a reality. And then do it!

Capabilities

After you do that, watch how quickly you come up with new capabilities in yourself, your team, the resources that you’re going to need in order to meet that commitment and to enhance that courage. You’ll have these capabilities that you didn’t realize you had that have been dormant for awhile — they will come back up and you’ll be able to say, “I can do this!” You start believing and at that point what you’ve just received is a whole new shot, a whole new boost of confidence.

What we need as business owners and CEOs is we need our confidence high all the time, and then, believe it or not, the first step is to make a commitment and then take a step of courage and then you’ll discover some new capabilities; then out of that you’ll have a new level of confidence to take you to the next step. We’d love to walk you through this. We’re at confidencecoach.org. Check us out on YouTube and we’re on social media. If you’d like to have a free consultation and talk about how to build your confidence just schedule it with us. Make it a great day.

 


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I want to talk to you a little bit about your business and the memory you have of why you started it in the first place. As you are looking back, how would you answer these questions:

  • What was the initial thought?
  • What was the initial dream?
  • What was the initial hope?
  • What did you envision your future to be, both personally and professionally, when you started your business?
  • Where did you see yourself being 5, 10, 15, 20 years down the road with the business?
  • And, have you lost touch with those thoughts, those ideas that you had at the beginning?

Today I want to ask you to go back to that original thought or idea and revisit the enthusiasm, passion, and conviction that you had to start and build your business, to make a difference in the world, to provide a great solution or product for your customers or for the world at large.

Sit down and ask yourself these questions:  What was I thinking at the beginning? Why did I start this company? What was my original purpose?

And then ask yourself, do we still have the same purpose or has that changed and evolved? If it has, have I changed and evolved with it? Is my business taking me to where I really want to go or are there some things that I need to change in order to get to where I want to go from where I started.

So it’s really about looking back and learning today. We do this with our clients all the time. We have them look back, learn and celebrate those things that they’ve done to get to where they’re at. There’s so much to be learned about beginning a venture or company and starting it from scratch, but sometimes the ingenuity and the thinking around that can be lost when we grow.

Go back into that mindset or that first thought, that first day, that first year in your company, and think about all of the creativity, energy and the passion you had. Now, relive that and put it back into your company today.

It’s all about your mindset, your thinking.

That creative thing that started what you built. Think about your first year, your first step, your first sale, your first transaction. You need to bring that back into focus today because that brings freshness not only to you, but now you have a team, you have customers and you have this business. It needs a shot of energy and you’re like, man, I can’t seem to get motivated, I can’t seem to get excited about what we’re doing. Well, go back and remember what excited you at the beginning. What was it that triggered the idea that you were going to be an entrepreneur, that you were going to have this great adventure, build a great company and make a difference in your life for you, your family and your friends. Go back and put that hat on again.

My challenge for you it to take 30 minutes and go back to Day One and remember what that was like and how it felt. Learn from what that has taught you and then reengage in the same enthusiasm and passion that you had for this company when you started it. Then, report back to us how this will change you from this point forward. How did this new thinking to go back to the beginning, to that passion, change the way you’re looking at your future now?

It should be a much bigger future! There’s a bigger future out there because there’s bigger problems and pain and things to be created for a much better result for your clients and your customers with this kind of thinking.

So first day, first thought, first action, first excitement — go back and relive those things. Share those with your team, with your leaders, with your employees. People love to hear the story of how you started.

I would love for you to send me a video or an email of how you started your company too. Where did the idea come from? Why did you do it? And what was that like at the beginning? We’d love to hear from you and learn your story. We’re at www.confidencecoach.org. We hope you share this with somebody that has started a business but maybe they’ve forgotten why they started it. Let’s celebrate today being entrepreneurs, business owners, and people that are risk takers that are going to make a difference in the world!! But let’s not forget that first day — that first thought. Make it a great day.


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As a business owner or CEO, have you ever asked yourself what pain or problem does your business solve for your customer? The other day I asked a coaching client this exact question and he couldn’t give me a clear answer — his response showed that there was some real fuzziness around what it is that they were actually doing for their customers. Since he really couldn’t identify what the pain or problem was that they solved, I told him that he had to get clear about this and actually put himself in the customer experience.

I wanted to share with you the process and questions I walked him through in case you find yourself in the same situation.

  • What is it that people pay you to do or create?
  • What solution or problem do they come to you (and give you their hard earned money) to help them with?
  • Write out what you do for people, for your customers, your clients.
  • My challenge to you is to actually then put on the client “hat” and go through your own process:  call your company; email your company; buy your product; demo your product; go through the whole process from beginning to end as if you knew nothing about it and see what it would be like if you were a customer or client. And then ask if it really delivers the solution to the pain or problem that you think it does or is it something different? Maybe you need to add something or take something away.

This gives you a 360 degree view of what the pain or problem is that you’re really solving. If you do this, you might discover that something has changed since you started your business. At least then you can know if something is changing right now or if you are in touch with what the pain or problem is for your customer.

Depending on what you discover, this is a great starter conversation!

Pick 4, 5 or 10 of your best customers and sit down with them and ask them these questions:

  • What do you look to us for in problem solving, pain relief and solutions?
  • What is it that you’re actually investing in when you do business with us?

Out of their responses, I think you’re going to be surprised that there are other opportunities, and then there are also going to be things that you’re doing that they don’t really value at all! Things that can be converted into something else that’s a lot more profitable for you and makes the customer a lot happier about your service.

Also if you can start these conversations, it creates a lifetime relationship for a customer. What is the value of a customer, not just for one transaction but for the next 5, 10 or 20 years?

So that’s my challenge to you today. If you’d like help around this or if you’d like to talk about how to implement this in your company, reach out to us at www.confidencecoach.org. We’re also on YouTube. If there’s someone else that you think needs help in this area, please feel free to share this with them too. Make it a great day.

 


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How many different tasks, decisions, meetings or things are YOU doing in your business that somebody else could do instead? Maybe it could be delegated to someone else in the company or it could be outsourced. I want you to look at one day in your calendar (or your to do list) and count up how many tasks or things you did that day. Now, I challenge you to see if half of those things could be done better and more effectively by somebody else! What I’m talking about here is the power of delegation.

I know one of the biggest things when I’m working with a lot of business owners is that they don’t have enough time. Everything is always a time crunch and pressure; they work more and get seemingly less done. They’re not making the progress they want to make. My thought about that after watching and coaching a lot of people is that they’re doing a lot of things that somebody else should be doing. As an owner or CEO, you have two or three things that really move the needle in your company that you provide and bring to the table. You need to figure out what those are and then you need to stay in that lane. Then look at everything else that you do — maybe it’s answering the phone, sending/responding to an email, or booking your own travel. Who else can do these tasks? Is there someone that this is their best ability? They could do this really well? Push those tasks out to those people so that you can elevate the two or three things that you’re great at, and then you will have the time to take your company to a new level.

So, what is your delegation number? What are the number of separate tasks that you’re doing a day that you could cut in half? That’s my challenge. Give me your number. Then my next challenge is for you to cut that number in half again by delegating. When you delegate, remember to be specific and clear about what you want done. Let the person or service you use know what you expect the result or outcome to be from this delegation.

If you want to increase your effectiveness, if you want to get greater results, you have to start thinking about all the things that you’ve taken on that are slowing you down. You’ve got to start thinking about how you can take those things off your plate so that you can be and do the things that you’re great at — and that’s usually only two or three things.

By delegating, you can get back control of your time. It’s getting in your lane so you can have a multiplier effect with those things that you are phenomenal at. It’s getting your business back on track to where you want to go. It’s all about changing your thinking about everything you do to ask the question, “Is there somebody else that can do this more effectively or better than I can?” And then let them start doing it instead of you.

So that’s my challenge to you today. Look at your day and see what you can delegate, and let’s see if we can’t cut that in half again. I think you’ll be amazed at the results and blown away by what will happen.

Reach out and give us the number of how many things you’re doing a day and then give us your number that you’re going to delegate.

–Scott

P.S. Here are 4 ways I’d like to help you improve your business:

  1. FREE BOOK – We would love to send you our book, “The Biggest Disability is a Bad Attitude”. It’s our story of who we are, why we do coaching, the way we do it, and how our strategy and processes work. Just sign up on our website to get your own hard copy now.
  2. FREE 60 minute coaching session – For one hour we will talk about your business’ future, what’s in the way, what your leverage opportunities are going forward, and how to keep building on your confidence.  Schedule your catalytic conversation here.
  3. FREE The Solution System pdf. My favorite thing to do is to take business owners through The Solution System and watch their thinking create a huge breakthrough for their business. You can download a free copy here.
  4. Work with me One-on-One. If you would like to work directly with me to create a bigger, better future for your business, just reply to this message and put “One-on-One” in the subject line. Tell me a little about your business and what you’d like to work on together, and I’ll get you all the details.

 


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