Author Profile

Scott Ballard

Through his experience in his own business and life, Scott had the impact of finding a Coach that guided his company from the brink of disaster to an amazing comeback, and from uncertainty, to the most amazing transformation that he could have hoped for. As a result of his lifetime of learning, he now gets to guide people through the process of achieving their goals and dreams for themselves and their business.

Investing in Relationships

You may recall that I have written in the past about the “Business of Marriage,” and how running a business and maintaining a healthy marriage use many of the same skills. Investing in relationships is essential and something we do not only with our clients but in own marriage as well.

Recently, my wife, Orlena and I had the opportunity to be on a Leverage podcast in regards to our marriage and dating relationship (yes, I did say “dating”). As some of you already know, we work together in our coaching business and we have been “dating” for 40 years! Actually, we’ve been married 37 years but I like to say we’ve been dating for 40 because that’s how long we have been a couple. We love working together, just being together and are best friends.

I wanted to share with you the podcast interview. It’ll help you get to know us a little bit better on a more personal level. It talks about our Thursday date nights. Yes, we still date each other and we highly recommend it. Check it out for yourself:

–Scott & Orlena

 

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What Pain or Problem Does Your Business Solve

As a business owner or CEO, have you ever asked yourself what pain or problem does your business solve for your customer? The other day I asked a coaching client this exact question and he couldn’t give me a clear answer — his response showed that there was some real fuzziness around what it is that they were actually doing for their customers. Since he really couldn’t identify what the pain or problem was that they solved, I told him that he had to get clear about this and actually put himself in the customer experience.

I wanted to share with you the process and questions I walked him through in case you find yourself in the same situation.

  • What is it that people pay you to do or create?
  • What solution or problem do they come to you (and give you their hard earned money) to help them with?
  • Write out what you do for people, for your customers, your clients.
  • My challenge to you is to actually then put on the client “hat” and go through your own process:  call your company; email your company; buy your product; demo your product; go through the whole process from beginning to end as if you knew nothing about it and see what it would be like if you were a customer or client. And then ask if it really delivers the solution to the pain or problem that you think it does or is it something different? Maybe you need to add something or take something away.

This gives you a 360 degree view of what the pain or problem is that you’re really solving. If you do this, you might discover that something has changed since you started your business. At least then you can know if something is changing right now or if you are in touch with what the pain or problem is for your customer.

Depending on what you discover, this is a great starter conversation!

Pick 4, 5 or 10 of your best customers and sit down with them and ask them these questions:

  • What do you look to us for in problem solving, pain relief and solutions?
  • What is it that you’re actually investing in when you do business with us?

Out of their responses, I think you’re going to be surprised that there are other opportunities, and then there are also going to be things that you’re doing that they don’t really value at all! Things that can be converted into something else that’s a lot more profitable for you and makes the customer a lot happier about your service.

Also if you can start these conversations, it creates a lifetime relationship for a customer. What is the value of a customer, not just for one transaction but for the next 5, 10 or 20 years?

So that’s my challenge to you today. If you’d like help around this or if you’d like to talk about how to implement this in your company, reach out to us at www.confidencecoach.org. We’re also on YouTube. If there’s someone else that you think needs help in this area, please feel free to share this with them too. Make it a great day.

 

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Your Biggest Challenge

I’ve got an irresistible offer for you as a leader, business owner, CEO. My offer to you today is give us your biggest obstacle, your biggest challenge or let us know what your biggest thing in your business is that you haven’t been able to figure out. You haven’t been able to get past. You’re stuck in. My challenge to you is to bring that to us and let us spend 90 minutes with you. We will take you through a process to make a breakthrough around that challenge, around that thing that feels like it’s impossible or that there’s no way forward or that you’re stuck in. And we will do it for FREE.

That’s our irresistible offer — 90 minutes of our time and our processes for free to help you solve your biggest obstacle or challenge.

We’d love to coach you through a process to help you get clarity, and then help you create a breakthrough or solution for you to get past whatever is stuck in your business. This could be finances, it could be employees, it could be competition, it could be about what’s happening in your industry, it could be governmental regulations, it could be something happening with you personally that’s going on. It doesn’t really matter. We’re Confidence Coach and we’re 100 percent confident that you can’t bring us an obstacle, barrier or roadblock that we can’t help you create a solution or breakthrough to.

So that’s our big challenge. If you have an obstacle (and if you’re in business we know you have one), we’d like to offer this to you today. Reach out to us on our website at www.confidencecoach.org and schedule a catalytic conversation. We will take you through a process that will lead you to the solution. There’s no charge to you. See what we can do in 90 minutes to get you from where you’re at to where you want to go and get you past whatever’s holding you back.

Now you’ve probably tried everything yourself. You’ve tried everything internally, you’ve talked to other people and maybe it’s been a year, two or even three years, and you still have not been able to figure this out. So today we’re saying to you, here’s our offer — we can help you figure this out! We’re confident in it enough to say we’ll do this for you and prove it to you without any cost to you, other than you investing 90 minutes of your time. We will work through a process that will help you to be honest about what your obstacle is and also be honest about being fully engaged in the process. When you hear our questions and then respond, out of that we will create a breakthrough solution that you’ve never thought of or you didn’t think was possible.

If you know somebody that’s in this situation (or maybe it’s you), send them our way. We’d love to serve them and show the value that we can create in just a short period of time.

Make it a great day.

–Scott

P.S. Here are 4 ways I’d like to help you improve your business:

  1. FREE BOOK – We would love to send you our book, “The Biggest Disability is a Bad Attitude”. It’s our story of who we are, why we do coaching, the way we do it, and how our strategy and processes work. Just sign up on our website to get your own hard copy now.
  2. FREE 60 minute coaching session – For one hour we will talk about your business’ future, what’s in the way, what your leverage opportunities are going forward, and how to keep building on your confidence.  Schedule your catalytic conversation here.
  3. FREE The Solution System pdf. My favorite thing to do is to take business owners through The Solution System and watch their thinking create a huge breakthrough for their business. You can download a free copy here.
  4. Work with me One-on-One. If you would like to work directly with me to create a bigger, better future for your business, just reply to this message and put “One-on-One” in the subject line. Tell me a little about your business and what you’d like to work on together, and I’ll get you all the details.

 

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Delegation for a Day

How many different tasks, decisions, meetings or things are YOU doing in your business that somebody else could do instead? Maybe it could be delegated to someone else in the company or it could be outsourced. I want you to look at one day in your calendar (or your to do list) and count up how many tasks or things you did that day. Now, I challenge you to see if half of those things could be done better and more effectively by somebody else! What I’m talking about here is the power of delegation.

I know one of the biggest things when I’m working with a lot of business owners is that they don’t have enough time. Everything is always a time crunch and pressure; they work more and get seemingly less done. They’re not making the progress they want to make. My thought about that after watching and coaching a lot of people is that they’re doing a lot of things that somebody else should be doing. As an owner or CEO, you have two or three things that really move the needle in your company that you provide and bring to the table. You need to figure out what those are and then you need to stay in that lane. Then look at everything else that you do — maybe it’s answering the phone, sending/responding to an email, or booking your own travel. Who else can do these tasks? Is there someone that this is their best ability? They could do this really well? Push those tasks out to those people so that you can elevate the two or three things that you’re great at, and then you will have the time to take your company to a new level.

So, what is your delegation number? What are the number of separate tasks that you’re doing a day that you could cut in half? That’s my challenge. Give me your number. Then my next challenge is for you to cut that number in half again by delegating. When you delegate, remember to be specific and clear about what you want done. Let the person or service you use know what you expect the result or outcome to be from this delegation.

If you want to increase your effectiveness, if you want to get greater results, you have to start thinking about all the things that you’ve taken on that are slowing you down. You’ve got to start thinking about how you can take those things off your plate so that you can be and do the things that you’re great at — and that’s usually only two or three things.

By delegating, you can get back control of your time. It’s getting in your lane so you can have a multiplier effect with those things that you are phenomenal at. It’s getting your business back on track to where you want to go. It’s all about changing your thinking about everything you do to ask the question, “Is there somebody else that can do this more effectively or better than I can?” And then let them start doing it instead of you.

So that’s my challenge to you today. Look at your day and see what you can delegate, and let’s see if we can’t cut that in half again. I think you’ll be amazed at the results and blown away by what will happen.

Reach out and give us the number of how many things you’re doing a day and then give us your number that you’re going to delegate.

–Scott

P.S. Here are 4 ways I’d like to help you improve your business:

  1. FREE BOOK – We would love to send you our book, “The Biggest Disability is a Bad Attitude”. It’s our story of who we are, why we do coaching, the way we do it, and how our strategy and processes work. Just sign up on our website to get your own hard copy now.
  2. FREE 60 minute coaching session – For one hour we will talk about your business’ future, what’s in the way, what your leverage opportunities are going forward, and how to keep building on your confidence.  Schedule your catalytic conversation here.
  3. FREE The Solution System pdf. My favorite thing to do is to take business owners through The Solution System and watch their thinking create a huge breakthrough for their business. You can download a free copy here.
  4. Work with me One-on-One. If you would like to work directly with me to create a bigger, better future for your business, just reply to this message and put “One-on-One” in the subject line. Tell me a little about your business and what you’d like to work on together, and I’ll get you all the details.

 

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Owner for a Day!

I just wanted to throw something out to you today that we’ve been using as a challenge to our clients, business owners, and leaders that we’re working with. All of them are struggling to get on the same page with their employees. They can’t seem to get everyone in alignment with where they are trying to take the company. And so, I had a crazy idea for one of our clients and I said, “Well, maybe the reason why there’s a disconnect between where you want to go, what they’re doing and them not understanding you, is they don’t know what it’s like to be the owner.”

So I told him, here’s my challenge to you — take some of your people and make them an owner for a day! I challenged him to literally take an employee with him and have them shadow him through an entire day. Show them every process that he worked through, the decisions he had to make, the meetings he attended, and even the fires he had to put out! I challenged him to show the employee all the different hats he had to wear.

Guess what happened after he did this?

He had a huge “aha” moment. He realized that he had not been communicating as well as he thought he had about what he was doing, where the company was going, and what the business was all about. He didn’t realize this until after he had this person by his side all day long! He could tell by the questions that they were asking that there was definitely a disconnect on his part. He had not thoroughly and repeatedly communicated why they were doing what they were doing, how things needed to be done, and the importance of all these things to the employee’s future, as well as the company’s future.

So, my challenge to you is this:  if there is (someone or) something you’re struggling with, bring your employee along and allow them to be “an owner for a day” or maybe “CEO for a day”. Give them a chance to be transformed and have a better understanding by giving them the opportunity of seeing things through your eyes — the eyes of the owner. I think this will also help you realize the importance of clear communication on your part. Your people need to know what you’re doing, why you’re doing it and how things really work in the company. This will improve your team and help them be more fully engaged.

I hope you take up the challenge of having an employee be an owner for a day. As you do this, please share your results with us and let us know what you learned through this experience. You can always reach out to us and schedule a catalytic conversation if you need more clarification on this activity. You can also find out more about us at confidencecoach.org and we’d love it if you would subscribe to our YouTube channel.

–Scott

P.S. Here are 4 ways I’d like to help you improve your business:

  1. FREE BOOK – We would love to send you our book, “The Biggest Disability is a Bad Attitude”. It’s our story of who we are, why we do coaching, the way we do it, and how our strategy and processes work. Just sign up on our website to get your own hard copy now.
  2. FREE 60 minute coaching session – For one hour we will talk about your business’ future, what’s in the way, what your leverage opportunities are going forward, and how to keep building on your confidence.  Schedule your catalytic conversation here.
  3. FREE The Solution System pdf. My favorite thing to do is to take business owners through The Solution System and watch their thinking create a huge breakthrough for their business. You can download a free copy here.
  4. Work with me One-on-One. If you would like to work directly with me to create a bigger, better future for your business, just reply to this message and put “One-on-One” in the subject line. Tell me a little about your business and what you’d like to work on together, and I’ll get you all the details.

 

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The Solution System

Our Solution System will ask questions to help you get clarity about your roadblock, barrier or obstacle and also help you create your own solution.

I want to talk to you about obstacles, roadblocks and barriers — these are things that are in the way of you taking your company from where it’s currently at to the next level. Oftentimes we look at a roadblock or obstacle and we get frozen. We start procrastinating. We don’t want to deal with things.

But today I want to give you a little insight into something that’s really helping our clients get to the next level. We actually want you to focus on and be specific about the obstacles or roadblocks, the barriers, the things that are in the way of you going to the next level in your company and your business. What I mean by that is we actually have a process called The Solution System where we focus on and help you get clarity through our questioning process to identify the barrier or obstacle.

  • What does it look like?
  • What does it feel like?
  • What’s causing it?
  • What are your thoughts about it?
  • What are your limiting beliefs around it?

We have you list out all the answers to those questions. You may ask why is it so important to focus on the obstacle or roadblock? The reason is, by going through our eight step process, we will ask questions that will help you uncover the solution. Your breakthrough solution will come from within all these barriers and obstacles, doubts, fears and limiting beliefs that you have around it.

Believe me – there’s a solution in there!

We take you through a process to uncover and then create your own solution, your own breakthrough. This solution/breakthrough will take your business from where it’s been stuck, where it’s plateaued, to the next level. The thinking behind this is really how your mind works. We help you focus on what the problem is, study it, ask questions about it, dig deep and be honest about what the obstacles are. And then, we dig in with some questions and ask what the solution is that’s hidden in all of that. As we do this, breakthrough after breakthrough happens, mindsets gets changed and “limiting” beliefs become “beliefs now for a bigger future”. The solutions show up right there on the worksheet during the process.

We’ve done this over and over again, and it always surprises people. They’re like, “Wow, I never saw that an hour ago, and now I have these great plans, these steps forward, this breakthrough that I needed to have to take my business to where it needs to go.” So, this is all about you stopping and asking, “Okay, why am I stuck, where am I stuck, and what’s going on there?” And then saying, “Okay, I want to work on that, and I’m not gonna run away from that. I’m not gonna be limited by that. I’ll focus on it.” Out of these tough questions, we’ll find a solution with you.

So, if this sounds interesting to you because perhaps you have a big obstacle or barrier, maybe you’re stuck, or, you’re not stuck but you can’t seem to be able to get to where you want to go — reach out to us at Confidence Coach and set up a free catalytic conversation. We’ll give you the worksheet and the process. We’ll take you through it and teach you how to create your own solutions and have breakthroughs in all areas of your business. We look forward to doing that with you and we’ll talk to you soon.

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The 5 Minute Miracle

We have been using what we call “The 5 Minute Miracle” as we’ve been working with clients to help them make progress on their goals.

The idea is that you need deadlines. You also need a short amount of time to stretch yourself to see how much you can get done in a short period of time.

What we do is we gather the team together and have them clarify what the goal is that they’re working towards — their biggest goal. We ask them to write down what they think they can potentially get done in 5 minutes to make progress or create momentum towards their goal (maybe write down 3 things). These are things they could get done in a 5 minute span towards the goal. They write the goal out and then write the items below it of what they think they can do in that 5 minutes.

Then, we set a timer, and they get to work to see what they can do in 5 minutes to complete their list!

We’ve just been doing this for a couple of weeks. We had a team the other day that between all of the people on the team they were able to accomplish 13 things in 5 minutes. That’s 13 baby steps towards their major goal in 5 minutes. They literally got more done in five minutes than they had gotten done in the last week towards this big goal for their company..

It’s interesting how much you can get done towards the progress of reaching your goal simply by:

  • compressing time;
  • being focused;
  • forcing yourself to think in small enough increments; and
  • breaking things down.

So that’s why we call this “The 5 Minute Miracle.” It’s  amazing what it will do for you.

If you’re interested in getting the worksheet or talking to us and having us take you or your company through this, just let us know. We’d be glad to do that. You can set up a time for us to work with you either virtually or in person. Glad we could pass on this little thought today of how you move forward in achieving your goals in just 5 minutes.

Make it a great day!

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Deadline — friend or foe?

When I was on a virtual call the other day with a bunch of business owners, everybody in the group had a revelation about setting a deadline. What came out of that session was that we’d all had major projects and things that we were trying to get done. As people were sharing about those things and how they were going about doing them, we all agreed that in order to accomplish great things and get work done, we all were using a “deadline.” A deadline is a “has to be done by” this date or time — without a shadow of a doubt; there’s no overtime for the project. What we all discussed and discovered is that deadlines are actually our friends!

Deadlines helped each one of us to achieve things that we previously hadn’t been able to achieve. By enforcing a deadline, then using that as a way to produce work to get projects done or to move the ball forward, we had all had great success because of the deadline.

So as a tip for you as a business owner or CEO — are you using deadlines in a positive way?

A lot of times we look at deadlines and dread them. We look at them as a negative; but actually a deadline is a great assist!. It’s like a big push for you to get up the mountain to reach the top.

You should also realize that as a business owner, an entrepreneur or CEO, a deadline actually stimulates creativity. Deadlines stimulate your ability to work and be more focused. You can really use this as a great tool in your business.

Right now if you don’t have any hard deadlines for projects or things that you want to achieve, (maybe goals or dreams that you have), I encourage you today to sit down and give yourself two or three really strong deadlines on things that you want to achieve within your business. Then report to us the results. We are starting an accountability group of people that use deadlines and who want to make a huge leap or see huge progress in their business. We’re all finding as the deadline draws closer, even though we may have a lot of things that have to happen, having the deadline helps us to achieve things and ramp up to get things done.

So, you see, deadlines are our friend! I would encourage you to use deadlines in your business, your personal life and with your employees too. Let us know how the deadlines are working for you. I challenge you to put some really hard ones in your life. You might be surprised at what you can accomplish with a really good deadline.

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The Power of Your Mindset

Today I just wanted to talk a little bit about the power of your mindset as a business owner, entrepreneur, CEO or leader. One of the things I want you to stop and think about for a minute as you’re leading, managing, going about your business is:

  • What are you focusing on when it comes to your business?
  • Are you focusing on what isn’t working and what the problems are?
  • Or, are you focusing on what is working and what you can build on?

And what I mean by that is:  what we focus on, what we put our mental energy into, our emotional energy or thoughts into really becomes what the result is down the road. Sometimes you don’t realize that and you are asking yourself “how did we end up where we ended up a year ago?”

Well, where you ended up and where that all started was in your mindset, your thinking or what you’ve focused on. Remember to get clear about what the result is that you want in your business in this next year, and then focus intentionally daily on your decisions, your choices, the way you talk about your business, the way you interact with your business with that result in mind.

Don’t focus on what you don’t want, but focus on what you do want the business to manifest. Focus on the result that you want to get from the business. Whether that’s a financial return or a new product launch, maybe it’s a new store to be opened up, or whether or not to go online. It could be a myriad of things. But think about what your mental focus is, your mindset, the amount of energy that is going into what you want.

Because I think what you’ll find is if you really take inventory, a lot of us spend a lot of time on thinking about things or have a mindset focused on what we don’t want.

We need to turn that faucet off. Turn on the faucet of what you do want, what you want in the future, and thinking in your mindset around that as you go through the day in your business.

So, once again, thanks for reading. We’re at confidencecoach.org. Subscribe to our YouTube channel too. We’d love to talk to you about your mindset. And if you’d like some coaching, reach out to us for a catalytic conversation. Thanks.

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The Circle of Encouragement

The Circle of Encouragement is one of the things that we’ve been doing with clients when we work with them during The Dream Employee process. This is something you might want to do after a long strategy meeting, a coaching session, or a team meeting that you have on a regular basis. This will end a meeting on a different note and in a different way. We talked earlier about starting a meeting with wins (things that people are excited about), so now we want to give you a new strategy of how to end a meeting. This may be a real stretch for you, but it is going to create great culture, great collaboration, and unity within your company in a profound way.

This is something I learned taking teams all over the world – to Africa, India, Haiti on mission trips. I would gather the team at the end of every day, and we’d get in a circle. One at a time, we would turn to the person next to us and speak 30 or 60 seconds of encouragement to the person sitting beside us. We’d go around the circle one way and then go back the other way, so everybody got to be a receiver and a giver of encouragement. After doing this with about 30 different teams that I’ve taken out in the last 10 years, I’ve adapted it to business. We are now doing this with our people we are coaching, with their employees and employers at the end of the meeting or training session. We call this process the Circle of Encouragement.

Basically, it’s a very simple idea to do in your company. One person starts out and they turn to the person next to them and for 30 seconds they say all the things that they appreciate about that person in the work that they do within the company. Then that person turns to the person next to them and does the same. This process repeats itself and goes all the way around the circle. Then when you get to the beginning, it flips the other way around. Each person gets to speak and receive encouragement from the people on either side of them.

What this really does is it brings unity. It brings appreciation. It brings respect. It creates a culture where positive things are verbalized and people get to hear about the things that they’re doing well. This creates unity within the team. It also helps other people in the circle that maybe don’t work closely together get to know each other better and understand what each person really brings to the team. It’s a great value.

We like to do this to end a meeting instead of ending a meeting with “I’m overwhelmed because I’ve got 15 new things I’ve got to do”, or “I didn’t understand that”, or “that meeting didn’t go well”. The meeting begins with wins and ends well with encouragement. This is how you create a culture that is unstoppable. A culture that goes beyond just doing a job, but actually really doing a job with a group of people and a team that is all about seeing the best in one another.

We call this a Circle of Encouragement. We’re way out on the frontier of employee engagement and creating culture with some profound, but very simple things that we teach and help our leaders put into place in their business so that they can get the maximum result from each team member. Everybody in this day and age needs encouragement! And so we actually put it in the meeting agenda. We teach it; we do it with people. It’s uncomfortable at first. But when you see the result — people start receiving that encouragement — you see your whole culture just be transformed.

Here at Confidence Coach, that’s what we’re about – transforming cultures, making a working place for employees and for owners to be awesome. In order to be awesome, people have to feel encouraged and to feel like they’re winning. And this has to be done on a regular basis. This has to be something we do all the time.

Share this with people that could benefit from this. Let us know if you’d like to know how to do this, and we’d be glad to come in and show you how to do this either virtually or in person. Subscribe to our YouTube channel. Check us out on confidencecoach.org. There is a free 60 minute catalytic conversation if you’d like to talk about this area of employee engagement, employee retention, or how to improve the culture of your company. We’re passionate about it. We do this every day. We love what we do and we’d love to help you!

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