Author Profile

Scott Ballard

Through his experience in his own business and life, Scott had the impact of finding a Coach that guided his company from the brink of disaster to an amazing comeback, and from uncertainty, to the most amazing transformation that he could have hoped for. As a result of his lifetime of learning, he now gets to guide people through the process of achieving their goals and dreams for themselves and their business.

Purpose Multiplier

I recently asked a client a question to help him find his purpose, stimulate his thinking, create value and to help bring transformation to him as a business owner. I’d like you to think of your own business and put yourself in his shoes.

What’s One Activity that Keeps You Interested?

The question I asked him was:  “What’s the one activity in your business that if you could do it everyday would keep you curious, passionate, interested, and it would also be something that you could do for the long term?” He told me what he really loves to do best is solve problems.

After he gave me his answer, I then asked him how much time or what percentage of time a day was he actually doing this activity in his business. 

He then realized the amount of time was not nearly as much as he would like it to be! (Does this sound like you too?)

What’s in the Way?

So, my next question to him was — “What’s in the way? What are the things that are pulling you away from that one thing that really excites you about what you do in the business?”

Take Inventory

We then had a discussion about all the things that were a distraction and keeping him away from what he loved to do. We listed all these things out and then looked at seeing who else in his company could do these jobs or tasks. This way he would have more time to really solve problems for their best customers.

Delegate What You Can

We put together a delegation plan and he’s implementing that now. It’s amazing, when you compound it over a week, a month, a year, the next three years, how much time he was able to buy back and actually put into something that not only moves the company 10x forward, but it will also increase his internal motivations and excitement. This also helps him not to feel tired and burned out because he’s doing what he’s passionate about; doing what he loves to do and being the best at in his business.

Go Full Circle – Back to the Beginning

After all, that’s why we start a business. We find something we love or some activity that we are passionate about. For our client, we just took it full circle back to the beginning to a really exciting time. This created transformation and better results by changing his thinking, attitude and way of looking at a bigger future for himself and the company.

You can do this too! If you want help, reach out to us at confidencecoach.org or go to our website and schedule free a coaching appointment. We’d love to show you some of the breakthrough processes that we have and help you get your true purpose back!

0

Listening Intently

There is a subject that’s really a lost art these days — it’s the power of listening. Even though no one seems to be doing it very well, it’s one that I think would really benefit you as a leader, business owner, CEO or executive. I’m not just talking about listening in general, but I mean really listening intently and ferociously!

Focus on Who You are With

I’m going to tell you a little story about listening that I learned when I was younger. The story’s really about my dad. My dad’s greatest gift was his ability to listen intensely to people. Whether that was at work, in a family gathering or with friends. He had this ability to make you feel like you were the only person in the world and that he was totally focused on you all the time. So the result I saw from him doing this through his life was that people had tremendous respect for him. He was a great influence on people’s lives, and people just absolutely loved him. He set a great example.

Don’t be This Person!

We may not all have good examples of people that listen well, but we all have had terrible examples! Maybe it was a situation where you’ve gone to a restaurant or you’re in line at the airport and somebody wasn’t listening to you when you had a need. Maybe you had a problem or question and you knew they weren’t hearing a word you said. It felt as if they were reading from a script or just going through the motions. They weren’t “engaged” in listening to what you were saying. This gives us a terrible feeling. What do we do in those situations? Well, if we can, we usually find somewhere else to do business next time or find someone else to have that conversation or relationship with.

Really Pay Attention

So one of the things I want to talk to you about and challenge you is this idea that when you’re with your people (particularly with your customers or people that are working with customers), pay attention to how intentionally and focused you are. Are you really listening to what the customer or the employee (these are the people I call your “first customer”) is saying when you’re with them? Or, are you on your phone or paying attention to your computer instead? Are you already thinking about the next meeting or are you already distracted by other things? Or are you really focused and present with that person and listening intently?

Practice the Art of Listening

If you really want to transform a relationship with a customer or with one of your employees, go ahead and start practicing listening ferociously, listening intensively and that’s not only making eye contact, but that’s being totally focused on them. That might even be taking notes! When you do this, notice how those relationships change. See what comes out of this change in how you listen. I bet your results will be better than you had ever anticipated because listening has great rewards. Listening is how we lead ourselves to learning new things. When we learn things about our first customers (our employees) and our paying customers, and when we deeply listen to them, we learn things that our competitors don’t know because they’re not listening.

In our world of all the noise, social media and distractions, the few people that practice deep and intense listening have an unfair advantage over everybody else in this world. So today the lesson is, listen intensely, practice it, focus it, get better at it, and then come back to us and share your results. We’d love to hear about how it’s changed your business, your experience and your transformation as a leader.

Make it a great day.

0

Shoot for the Stars

Well, it’s November already and I’m here to talk to you about 2019. Have you ever heard the expression “shoot for the stars”? What happens if you shoot for the stars and miss them? Have you already set goals yet for 2019 for your business and your personal life?

I want to throw a challenge out to you. I want you to think about your goals (what you’ve got either rattling around in your head or maybe you’ve already written them out), and I want you to think about setting them much HIGHER for 2019 than you had first thought about.

Why, you ask?  Because, if we shoot for the stars and we miss them, we still accomplish a pretty amazing thing. So, my challenge to you is to think about your goals. If you have them written down, revise them, set them higher, double them, triple them, 10x them, and then see what that does for your thinking and your creativity. See what that does for your inspiration as you look at 2019 as being the Best Year in your business and your personal life. 2019 can be the year you will accomplish more than you have ever accomplished, but only by stretching yourself and reaching for the stars. It will be exciting to see where you end up. It’s going to surprise you, and it’s going make 2019 an amazing year.

Make it a great day.

0

The Practice of Gratitude

Something that most business people don’t think about, and it’s something that we do in every coaching session, is focus on the act and practice of gratitude. In our coaching process, at the end of each session, we ask our clients what things, both personally and professionally in their business they are grateful for. We have them speak these things out and then write them down. We do that in order to help them experience what gratitude does for people. Gratitude expands the things that we’re grateful and thankful for in our life. These things get bigger as we acknowledge them. I encourage you to make this a daily practice in your business and your personal life as well.

A lot of people practice gratitude at Thanksgiving or at a certain time of the year, but I would encourage you to make this a daily practice. Start by writing down two or three things at the end of each day that you’re grateful for both personally and professionally and share this with someone. What you’ll find is that there’s so much that is good in life that you have to be grateful and thankful for. Unfortunately, life just kind of goes by you and you don’t stop and acknowledge these things. We want to help our clients create a grateful attitude and see them experience and have gratitude in their life. This is why we do this on an ongoing and regular basis. We teach gratitude and make it really practical.

— What are you grateful for today in your personal life?

— What are you grateful for today in your work, your company or business?

— Write these things down. It can be just two or three things, but get into the habit of acknowledging and writing down what you are grateful for on a daily basis.

Over time, your mind starts to acknowledge and to identify all the things that you’re grateful for and/or that you can be thankful for. As you’re thankful and grateful for them, more of these types of things will show up in your life. You become aware that there’s so much you have to be grateful and thankful for. Gratitude and thanksgiving transform our mindset, our thinking and our whole approach to life. They create a wonderful culture and mindset.

And so that’s our thought for today — PRACTICE GRATITUDE.

My wife and I do it every day, and we also do it with our clients as we work with them. We’ve seen lives transformed —  from being ungrateful and not really recognizing all that there is to be thankful and grateful for  — to this person who has a mindset of gratitude. This is profound because it changes not only you, but the people you work with, your team around you and your customers.

Make it a great day! Practice gratitude and tell us how it makes you feel.

0

It’s All About Your Confidence

Confidence

Today I want to talk to you about your confidence. Maybe your confidence is waning. Maybe you’re feeling like you’re not achieving the way you should be. Your company’s not where you’d like it to be. You’ve had a dry spell. You’ve been stuck. You can’t figure it out. And so, I just want to give you a couple of things to help bolster your confidence and ask you to take on this challenge and to see if this will help make a difference for you.

Commitment

The first thing that I would say to you is if you’re feeling like your confidence is waning, go ahead and look at your commitment level towards your goals, towards where you’re going to take your company and then re-up them significantly. For example, if you’ve committed to increasing revenue 10 percent this year, we’ve got three months left, recommit but recommit to increasing it 15 percent. Make this commitment with emotion and conviction, as well as making it known to some other people. Have some accountability.

One of the things we do with our coaching clients that they say helps them tremendously is we hold them accountable to the goals, dreams, hopes and aspirations that they have for their business and for themselves. So I would say revisit your commitment to to your goal, and if you don’t feel conviction and a passion about it, then you need to re-up that commitment.

Courage

Then the second step is after you’ve made this renewed commitment, I would like you take that step of courage. What that means is take a massive step of action towards this new commitment that you have. Think of something that would make a massive significance towards achieving that new commitment and making it a reality. And then do it!

Capabilities

After you do that, watch how quickly you come up with new capabilities in yourself, your team, the resources that you’re going to need in order to meet that commitment and to enhance that courage. You’ll have these capabilities that you didn’t realize you had that have been dormant for awhile — they will come back up and you’ll be able to say, “I can do this!” You start believing and at that point what you’ve just received is a whole new shot, a whole new boost of confidence.

What we need as business owners and CEOs is we need our confidence high all the time, and then, believe it or not, the first step is to make a commitment and then take a step of courage and then you’ll discover some new capabilities; then out of that you’ll have a new level of confidence to take you to the next step. We’d love to walk you through this. We’re at confidencecoach.org. Check us out on YouTube and we’re on social media. If you’d like to have a free consultation and talk about how to build your confidence just schedule it with us. Make it a great day.

 

0

Looking Back and Learning

I want to talk to you a little bit about your business and the memory you have of why you started it in the first place. As you are looking back, how would you answer these questions:

  • What was the initial thought?
  • What was the initial dream?
  • What was the initial hope?
  • What did you envision your future to be, both personally and professionally, when you started your business?
  • Where did you see yourself being 5, 10, 15, 20 years down the road with the business?
  • And, have you lost touch with those thoughts, those ideas that you had at the beginning?

Today I want to ask you to go back to that original thought or idea and revisit the enthusiasm, passion, and conviction that you had to start and build your business, to make a difference in the world, to provide a great solution or product for your customers or for the world at large.

Sit down and ask yourself these questions:  What was I thinking at the beginning? Why did I start this company? What was my original purpose?

And then ask yourself, do we still have the same purpose or has that changed and evolved? If it has, have I changed and evolved with it? Is my business taking me to where I really want to go or are there some things that I need to change in order to get to where I want to go from where I started.

So it’s really about looking back and learning today. We do this with our clients all the time. We have them look back, learn and celebrate those things that they’ve done to get to where they’re at. There’s so much to be learned about beginning a venture or company and starting it from scratch, but sometimes the ingenuity and the thinking around that can be lost when we grow.

Go back into that mindset or that first thought, that first day, that first year in your company, and think about all of the creativity, energy and the passion you had. Now, relive that and put it back into your company today.

It’s all about your mindset, your thinking.

That creative thing that started what you built. Think about your first year, your first step, your first sale, your first transaction. You need to bring that back into focus today because that brings freshness not only to you, but now you have a team, you have customers and you have this business. It needs a shot of energy and you’re like, man, I can’t seem to get motivated, I can’t seem to get excited about what we’re doing. Well, go back and remember what excited you at the beginning. What was it that triggered the idea that you were going to be an entrepreneur, that you were going to have this great adventure, build a great company and make a difference in your life for you, your family and your friends. Go back and put that hat on again.

My challenge for you it to take 30 minutes and go back to Day One and remember what that was like and how it felt. Learn from what that has taught you and then reengage in the same enthusiasm and passion that you had for this company when you started it. Then, report back to us how this will change you from this point forward. How did this new thinking to go back to the beginning, to that passion, change the way you’re looking at your future now?

It should be a much bigger future! There’s a bigger future out there because there’s bigger problems and pain and things to be created for a much better result for your clients and your customers with this kind of thinking.

So first day, first thought, first action, first excitement — go back and relive those things. Share those with your team, with your leaders, with your employees. People love to hear the story of how you started.

I would love for you to send me a video or an email of how you started your company too. Where did the idea come from? Why did you do it? And what was that like at the beginning? We’d love to hear from you and learn your story. We’re at www.confidencecoach.org. We hope you share this with somebody that has started a business but maybe they’ve forgotten why they started it. Let’s celebrate today being entrepreneurs, business owners, and people that are risk takers that are going to make a difference in the world!! But let’s not forget that first day — that first thought. Make it a great day.

0

How Does Your Company Win Big?

Here are three quick ideas for your today to help your company win big:

1. Ask how do we win

Ask yourself and your people this question — How does our company win big? I know you may think this sounds silly because, of course, you’re trying to win, but I want you to ask that question anyways. Get a group of your people together, ask the question, and then write down on a whiteboard all the things that they come up with it. Also, write down your own ideas as well on how you would win big in your business. What does that look like?

2. Start each day with winning

The second thing I would ask you to do is to start all meetings and the beginning of each work day with the idea of winning. Ask how are we going to win today? What’s are our wins going to be today?

3. Document your wins

The third step is at the end of the day, particularly with new people as you hire them and bring them on, have them document what their wins were for the day. Also have them document why it was important and what the next step will be for them in their winning process at work.

What you will find if you focus on winning — there will be more winning!! You’ll identify more wins and you’ll develop a culture of people that come to work every day expecting to win. When we expect to win, our mind actually finds a way for us to win, and we become this unstoppable, amazing company that’s all about winning. But in order to win we have to focus on what we are doing that’s creating the winning. How are we winning, what does that look like, and what do I need to do to win every day?

These are the three steps that we would give you to implement into your company. Try It, use it, and then report back to us and let us know how the winning is going there. Remember what you focus on, grows and multiplies. Focus on your winning. Then as you do that, your people will focus on it. And in turn, you’ll see more and more success. Subscribe to our YouTube channel or reach out to us on our website at www.confidencecoach.org. We’d love to hear from you. Make it a great day.

0

Smile Challenge

I want to talk to you about something really simple today. Basically, it is — how are you looking as you walk around your business, as you interact with your employees, your customers, as you’re representing yourself? And what I mean by that is, are you smiling or are you frowning?

We may not think that that’s a big thing, but everybody takes their queue from you as the business owner on whether or not how they react to situations. So my challenge for you today is if you’re not smiling — START SMILING. You can’t expect your people to be happy and to do the work they want to do if you’re going around frowning and being negative with your body language.

Start Smiling.

As you start smiling, be observant and then watch other people smile back at you. When you smile at somebody and you really mean it, it affects the other person, and they’ll want to smile back at you. Smiling changes everything — how we feel and the stress level that we have. It also can lower the anxiety that you may have as you work through your day, as you work through problems and as you are working with your customers and employees.

Today is a very simple tip yet very cutting edge. Show those pearly whites and smile. Share a smile with somebody and watch them smile back. Watch the dynamics of your office, warehouse, or your work environment change by you being somebody that leads with a smile. Leaders set the tone for a whole organization. And you know, we can say we’re going to make a difference with our words or by our work ethic — and these things do work, but the quickest way to change the dynamic is to start smiling.

So today we are issuing you a smile challenge. Let us know your results and how it affects your people when you lead with a smile. Check in with us at www.confidencecoach.org or leave a response on our YouTube channel where we covered this topic. We look forward to seeing your smiling faces out there in the marketplace.

0

Investing in Relationships

You may recall that I have written in the past about the “Business of Marriage,” and how running a business and maintaining a healthy marriage use many of the same skills. Investing in relationships is essential and something we do not only with our clients but in own marriage as well.

Recently, my wife, Orlena and I had the opportunity to be on a Leverage podcast in regards to our marriage and dating relationship (yes, I did say “dating”). As some of you already know, we work together in our coaching business and we have been “dating” for 40 years! Actually, we’ve been married 37 years but I like to say we’ve been dating for 40 because that’s how long we have been a couple. We love working together, just being together and are best friends.

I wanted to share with you the podcast interview. It’ll help you get to know us a little bit better on a more personal level. It talks about our Thursday date nights. Yes, we still date each other and we highly recommend it. Check it out for yourself:

–Scott & Orlena

 

0

What Pain or Problem Does Your Business Solve

As a business owner or CEO, have you ever asked yourself what pain or problem does your business solve for your customer? The other day I asked a coaching client this exact question and he couldn’t give me a clear answer — his response showed that there was some real fuzziness around what it is that they were actually doing for their customers. Since he really couldn’t identify what the pain or problem was that they solved, I told him that he had to get clear about this and actually put himself in the customer experience.

I wanted to share with you the process and questions I walked him through in case you find yourself in the same situation.

  • What is it that people pay you to do or create?
  • What solution or problem do they come to you (and give you their hard earned money) to help them with?
  • Write out what you do for people, for your customers, your clients.
  • My challenge to you is to actually then put on the client “hat” and go through your own process:  call your company; email your company; buy your product; demo your product; go through the whole process from beginning to end as if you knew nothing about it and see what it would be like if you were a customer or client. And then ask if it really delivers the solution to the pain or problem that you think it does or is it something different? Maybe you need to add something or take something away.

This gives you a 360 degree view of what the pain or problem is that you’re really solving. If you do this, you might discover that something has changed since you started your business. At least then you can know if something is changing right now or if you are in touch with what the pain or problem is for your customer.

Depending on what you discover, this is a great starter conversation!

Pick 4, 5 or 10 of your best customers and sit down with them and ask them these questions:

  • What do you look to us for in problem solving, pain relief and solutions?
  • What is it that you’re actually investing in when you do business with us?

Out of their responses, I think you’re going to be surprised that there are other opportunities, and then there are also going to be things that you’re doing that they don’t really value at all! Things that can be converted into something else that’s a lot more profitable for you and makes the customer a lot happier about your service.

Also if you can start these conversations, it creates a lifetime relationship for a customer. What is the value of a customer, not just for one transaction but for the next 5, 10 or 20 years?

So that’s my challenge to you today. If you’d like help around this or if you’d like to talk about how to implement this in your company, reach out to us at www.confidencecoach.org. We’re also on YouTube. If there’s someone else that you think needs help in this area, please feel free to share this with them too. Make it a great day.

 

0

Would you like to listen to this book?

Log in


Create an Account!
Username
Password
Forgot Password? (close)

Short on time? Running a business is hard.

Stream Confidence Coach®
on-the-go

for
FREE
. Simply Create an Account:

I agree to the site
Terms & Conditions

Want to Login? (close)

Forgot Password?


Username or Email
(close)

Terms and Conditions

Confidence Coach, LLC uses ground shipping and your book should arrive within 7-10 days. By providing Confidence Coach, LLC with your email address you consent to our using the email address to send you promotional emails. We may also use your email address to send you other messages, such as newsletters or special offers. If you do not want to receive such email messages, you may opt out.

Confidence Coach, LLC will not rent or sell your email or mailing address to others. Confidence Coach, LLC will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our web site's Terms of Use take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of Confidence Coach, LLC, our users or others.

Confidence Coach, LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of its Terms and Conditions of Use.

Any claim relating to Confidence Coach, LLC's web site shall be governed by the laws of the State of Oregon without regard to its conflict of law provisions.

(close)
Go Back

EMAIL CONFIRMATION SENT !


Please
confirm your email address
by clicking on
the Audiobook link we just emailed you. Once you click confirmation link, the page will load the audiobook.
(close)

SPECIAL OFFER

Join our mailing list and get a FREE Copy of 20 Questions to Ask a Business Coach Before Hiring Them


Name
Email
I agree with the Terms
Click to read terms
(close)

Thank You!


Please
confirm your email address
.
(close)