Author Profile

Scott Ballard

Through his experience in his own business and life, Scott had the impact of finding a Coach that guided his company from the brink of disaster to an amazing comeback, and from uncertainty, to the most amazing transformation that he could have hoped for. As a result of his lifetime of learning, he now gets to guide people through the process of achieving their goals and dreams for themselves and their business.

The Future

We like to take our clients from the very beginning of our relationship and have them focus on the future.

Because we know that all the “Good Stuff” in our life is in the future — this is what we need to focus on in our minds, in our hearts and in our souls.

All of our mistakes, failures, and setbacks are in the past.

So today I want you to focus on what the future is.

What’s positive that’s out in front of you?

What can you do, how can you live, and how can you operate your business when you are focused on the positive in the future?

What is out in front of you and positive is always the best future for you and your business.

Feel free to schedule a free catalytic conversation so we can help you create your best future today.

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Thanks for the People that Said We Can’t Do It

Today I want talk about and thank all the people that have told you and me over and over that we can’t do this; that we can’t be successful in our business; that we’ll never make it.

Hopefully you’ve kept a list or have a memory of who those people are.

Quite frankly, I find them inspiring!

When I start to get fatigued or it gets hard or it seems to be taking longer than I think it should for the results that I want to get, I always think back to those people.

I always try to recall their words and the sentiment of them saying this is impossible, you’ll never be able to be anything or do anything or build a business or have success in your life.

And I live off the energy of those people.

I don’t have a lot of them in my life anymore.

I wish I did, but I know you do, so I want you to go back and think about them. Let their disbelief inspire you to dream bigger, to work harder, to put more into yourself, into your business to win bigger in the future. Then let us know about it.

Yes, I say thank you to those people! It’s exciting to see the amount of motivation that they can give us in our life.

Make it a great day.

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Shoot for the Stars

Well, we are way into 2019 and I want to talk to you about the goals that you set for 2019 for your business and your personal life. I want to throw a challenge out to you.

Think about your goals that you set for this year. Hopefully you don’t just have them rattling around in your head but you wrote them down either before 2018 ended or at the beginning of 2019.  

I want you to do a little re-evaluation on your goals and think about setting them much higher for 2019 than you had first thought about. Why I say this is because of the theory that if we shoot for the stars and we miss them, we still accomplish a pretty amazing thing!

So my challenge for you is to think about your goals. If you have them written down, revise them, set them higher, double them, triple them, 10x times them. And then see what that does for your thinking and creativity. See what that does for your inspiration as you look at 2019 as being the best year in your business, in your personal life, accomplishing more than you have ever accomplished. But in order to do this, you have to stretch yourself out there and reach for the stars and see where you end up.

Where you end up is going to surprise you, and it’s going to make 2019 an amazing year.

Share with us what some of your goals are for 2019!

Make it a great day.

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Profits

Today I want to talk about profits. Profits seem to always be at the top of your mind if you are in business. It’s one of the most important numbers.

Think about profits, not only in your numbers and your financials, but also start thinking about how you “profit” from mistakes that have happened in your business.

How do you profit from setbacks that have happened in your business?

How do you profit from losing customers or clients in your business?

How do you turn this around and learn from things that happen?

How do you turn them into ways in the future that will actually generate cash profits in your business?

Don’t shy away from your mistakes by not talking about them or really addressing them. However, instead of focusing on the negative aspects of a mistake, I want you to create a learning lab. Admit what went wrong or didn’t work but use this as motivation to change things for the next time.

Ask what CAN we learn from this?

What DID work?

Because there are always things that you DID DO RIGHT. Focus on what worked; what went right; how can we make things even better; what will we do different next time; what needs to be changed, fixed, updated?

You could be missing out on some great opportunities here. Because it’s the easiest thing to do, every business owner I know asks what went wrong last month, last quarter, last year.

Turn it around. Phrase things in the positive — here’s what we are going to do. Here are the things we are going to work on.

Think about it from the standpoint of positive outlook leads to positive future profits in your business — whether it be future benefits, future revenue, or future better client/customer experience.

How can we profit from mistakes or setbacks? How do we profit from a product that flops or a service that doesn’t work? How do we profit from customers leaving us? Can we actually get more from a customer leaving than a customer staying?

My answer to you is “Yes”!

Because I would argue that depending on how you look at the situation, you can profit by seeing what worked and how you can do better the next time.

Your future is huge if you change your perspective about profiting. If you need help in this area reach out to us and schedule a free consultation sometime.

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Mistakes are the Tuition for the Future

I like to focus on the positive, but if you’ve ever made a mistake in your business in the last month, quarter or year, you know how hard it is to stay positive sometimes. Here’s a way that I have learned to think about mistakes in a manner that will affect your future so that you can learn from it.

In last week’s blog I said there was Learning or Winning Only!! If you’ve ever made a mistake though, think of it in terms of part of the “learning” process. Think of mistakes as the tuition that we pay as business owners. It’s the entrance fee or tuition we pay for learning.

We can learn how to win the next time we run across the same situation. If you look at mistakes as the tuition for your future greatness, it is an opportunity for you to continue to learn, win and grow.

To learn more about what we do take a look at our website, leave a message if you have questions or subscribe to us on YouTube.

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Learning or Winning Only!!!

There is a cycle that I like to call “Learning or Winning.” If you keep repeating this cycle, you will always come out ahead and succeed as a business owner or entrepreneur.

If you recognize that something hasn’t worked in a particular situation, then you are already in the learning phase. You begin to try something else to see if you will have better results next time. This is called the learning stage.

You are learning from the past and then move on to try and implement something new so that you get a better result and this leads to the winning stage.

As it happens, even when you get to the winning stage, you sometimes have setbacks and find yourself back to the learning stage again.

This is the learning or winning process.

But it has to start with every day in every situation asking:

  • What went wrong?
  • What can we learn from this?
  • How can we get better to win bigger next time?

And then making those changes as fast as you can — and then doing it again and again and again.

To quote Nelson Mandela: “I never lose. I either win or learn.”

If everybody in your company applied this mindset of asking these three questions, it would make your business more valuable, you would serve your customers better, and you’d be creating a better future for everyone you come into contact with.

To learn more about what we do check us out at our website or schedule a free catalytic conversation

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Find Your Underdog

Today the question I want to ask you is do you consider yourself an underdog?

Do you consider yourself an underdog because somebody else has labeled you this?

Or, have you labeled yourself as an underdog — as somebody that could never do anything; that could never be a success, could never win, could never have a big life?

If you have, use being called an underdog to inspire and energize yourself!!

Everybody roots for the underdog because we want him to come out on top. Be that overcomer, that achiever — learn and win!

I’ve been an underdog since first grade — so basically my whole life since I’m 59 now! I have learned to use this as motivation to overcome. You can do this too. Instead of being down, look up and keep going.

Learn from this experience of being an underdog and never give up.

Use it as motivation to overcome, to learn and then you are headed in the right direction towards Winning!

It’s all a matter of attitude and how we see ourselves.

You are valuable.

You matter.

You are important and you have things to share with the world that only you can do.

Be all that you are made to be.

So get in touch with your underdog right now. Think about those people that have said to you — “You’ll never make it.” “You’ll never be somebody.” “You’ll never be a success.” “This will never work.”

Go back and revisit those emotions of being an underdog and instead of feeling down, let yourself get energized by this. Then turn that energy into actions that will create winning and success for you — both personally and professionally.

If you need some encouragement on how to overcome being an underdog reach out and schedule a free consultation or send me an email and we can set up a time to talk. I’d love to help you in this area.

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Defeat and How to Never Let it Win

Something happened to me recently as I started my day out — I had some setbacks and obstacles, and I just felt really defeated.

You might think I’m supposed to be exempt from these things because…I’m a coach; I’m supposed to be an encourager; I’m supposed to be somebody that’s winning!

Instead, that day I just felt like I was sliding down a hill. I felt and acted like I was defeated. I wasn’t taking the actions that I should. The good thing is I didn’t stay here in this place and let defeat win.

Here’s a couple of tips that should help you out when you have a day like I did. Don’t let defeat take you out!

First of all, get clear about what is happening in your situation. Instead of wallowing in your defeat, take ahold of it and turn it into a learning experience. By doing this, you can turn it into a win!

You might ask how can you do this?

Change your mindset.

Instead of just staying in that defeated mentality, take action by asking yourself these questions:  What is this thing that is defeating me? What’s making me feel like I can’t achieve today? What’s preventing me from making forward progress?

Identify what that challenge or problem is.

Put that problem that’s defeating you on the sidelines. Then ask yourself what are the things right now or today that I can do that can get me back into winning. What can I do to move forward, feel better about the situation or help me feel like I’m making progress? Don’t let defeat keep you down.

Wrestle defeat to the ground.

You can do this by putting it aside and saying the pity party is over. I refuse to feel defeated. Game over! That match is finished!

Focus on learning which leads to winning.

With defeat set aside, focus back on the things that are going to bring you into a learning mode. Learn from your situation and from there you can move on to winning for the day.

Hopefully this will help you realize that you don’t need to stay down in that defeated state. You can overcome defeat and turn it into a lesson of learning and then move forward to the winning stage.

I know that as an entrepreneur, business owner and leader this is something you deal with all the time but nobody really wants to talk about it. We all have challenges and can feel defeated at times.

But the key is to not stay there. Get clear about what the problem is. What is it that is defeating you? Why do you feel defeated? What is going on and/or what’s happening? Then, change your mindset and move on to do something counterintuitive to that problem or challenge. You will then be learning from your situation and winning in the long run!

We’d love to hear your story of how you’ve turned a defeated situation into a win! Send us an email and tell us about it.

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Your Employee is Your “First Customer”?

Have you ever thought about your employee as your “First Customer”?

We’ve talked about this before in another blog, but in case you missed it, I wanted to share again that our philosophy at Confidence Coach when we are helping companies grow is for them to recognize that their greatest untapped resource is their employee — who we refer to as their “First Customer”.

Nobody knows more about your business. Nobody has more interaction with your customers. Nobody has a greater bearing outside of you for your company’s success, than your employees do.

So in order to start thinking about your employees as your First Customer — thus increasing employee participation, engagement and enthusiasm — ask yourself these questions:

1. What do you do for your (paying) customers that you could do for your employees?

Are there any discounts on products or services or is there something you do at events that you could also do for your employees? It could be any number of things and only you can answer that question. Be original! But, you need to start recognizing that your employees are your First Customers. Start thinking of them in this way and create an “experience” for them like you would create for your paying customers.

2. How can you serve or support your employees better?

It’s a simple question, yet if they are your First Customer and they’re so important, you should be thinking about how you can serve and support them in a way that would help them do a better job at work. If they feel supported and know you really care, this will increase their performance and also improve their attitudes at work.

3. What do your employees need from you in leadership?

How is that to be done? What are they looking for? Have you asked them what they need as far as leadership, vision or direction for themselves, for their unit/division of the company? You need to have that conversation. I think you will be surprised at what you hear.

4. What are your employees’ stumbling blocks in their work?

What’s getting in the way of them reaching their full potential to produce, serve and make a happy repeating customer? They should be able to tell you these things and then you need to know how to overcome them.

5. What are three things you will do to improve your First Customer (employee) experience?

Think about three things you will do this month to make your employee experience better. The first thing you’re probably going to say is:  you’re already paying them; we have benefits, vacation, etc. But those things aren’t enough in today’s economy because employment is basically zero. There are a lot of jobs out there and not enough people to fill them. Do something different and think about them as your “First Customer”. What are three things you could do for them that would give them a greater sense of value, appreciation and support in the work that they do for your company?

Helping companies view their employees as their “First Customer” is just one of the processes we use. If this peaks your interest, we also have a process called The Dream Employee. We love working with business owners and their employees. We also love to help employees tap into their greatness to exponentially grow your company! Reach out to us at confidencecoach.org and schedule a free catalytic conversation today to help you with your First Customers.

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The Gratitude Experience

Gratitude is something that I’ve been practicing for the better part of my life. A process called The Gratitude Experience is also something that we teach our clients.

I’ve found that gratitude is deeply important to me both in my business, personally, and also in my faith life. The practice of gratitude on a daily basis is something I started as a young child not even knowing what it was called then. I realized early on that gratitude could carry me through the most difficult situations and had great value in creating more of what I wanted out of life.

The things that we are grateful for grow as we become more aware of them, so that’s why we talk and teach about The Gratitude Experience. Here is a little simple formula that I follow and want to share with you so that you can practice gratitude too.

Record Daily 3 Things You are Grateful For – answer these questions for each thing that you write down:

  • WHAT am I grateful for?

  • WHY am I grateful for this?

  • What PERSONAL IMPACT does this have for me?

I’ll just talk you through three examples and let you see how I would answered in each scenario.

Question:  What am I grateful for?

Answer:  I’m grateful for my wife Orlena.

Question:  Why?

Answer:  I am grateful for her faithfulness and love that she’s expressed to me over the last 40 years.

Question:  What’s the personal impact?

Answer:  Her love and faithfulness give me confidence, peace, joy and love that only she could give me.

The second grateful statement might be I’m grateful today for my granddaughter Ellie. She is our first grandchild.

Question:  What am I grateful for?

Answer:  My granddaughter Ellie.

Question:  Why?

Answer:  She’s a gift from God that has come into our life when we thought that there may not be a possibility of a child – but she’s here now and a year and a half old.

Question:  What’s the personal impact?

Answer:  For me being a grandfather is a great joy for my life; more than I could have ever imagined or hoped for.

Maybe the third one would be work related.

Question:  What am I grateful for?

Answer:  I got a new coaching client.

Question:  Why?

Answer:  By coaching them I get to see their transformation and see them experience all the success that they want in their business and personal life.

Question:  What’s the personal impact?

Answer:  This is what I was made to do. This is where I get energy. It doesn’t feel like work; it just feels like something I want to get up and do every morning. I’m passionate about it. Coaching is my thing. It’s my God given ability, purpose, and mission in my life.

So these are just some quick examples of how to record the three things you are grateful for. We also have a course on gratitude. If you want to know more about it or if you’d like to implement this in your personal life, company or for your own business, just reach out to us and let us know.

By incorporating The Gratitude Experience at work, you’ll find it is also a great way to end a meeting, a week or a project that you’re working on. If you use the gratitude experience, you’ll not only see your attitude changing about things, but the attitude of all your employees and your customers will be impacted by practicing this on a daily basis.

The practice of gratitude is something that we believe is a lifetime thing. We believe it changes the quality and experience of your life in the most positive way. As you can see, we love to teach and talk about it!

The book that I wrote (The Biggest Disability is a Bad Attitude) actually has a whole chapter around The Gratitude Experience. I share the whole story of my coming into gratitude. If you’d like a free copy of my book, you can sign up on our website and we’ll send it to you at no cost or you can get it on Kindle or Audible.

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