Tag Archives: business coaching

A good friend of mine, Cliff Ravenscraft is a coach in Kentucky. I recently heard him talk on the topic of “Who and I, and why am I here?”

This is a question that really goes back to the basis of doing and working with a sense of purpose, a sense of courage and confidence, a sense of belief that brings breakthroughs, transformations and success in your personal and your business life.

But these are questions that in the business world we don’t really ever see go that deep. 

And so today I would like to challenge you to take a minute and turn everything off and answer the two questions:

Who am I?

Why am I here?

After you’ve done this, I also challenge you to do as Cliff suggests — keep asking yourself that question for the next seven days (write it down) without looking back at the previous day’s answer and see what your answer is on the seventh day. 

Who am I, and why am I here? 

If we can get an answer to these questions, then the future becomes much brighter and clearer. 

The barriers or obstacles to the future that you have in your mind become smaller and easier to eliminate. 

The opportunities of knowing who you are and why you’re here are like a filter and this enables you to match who you are and why you’re here to the business and life that you want to lead.

Last, but not least, maybe the most important thing is to live into this as you work in your life. Live out who you are in truth, and know why you’re here in your work and have your mission become your vision in your personal and business life. 

I challenge you to ask yourself these questions.

I also challenge you if you want to have a conversation about this because maybe you feel awkward to do this on your own, feel free to reach out to me. I would be glad to spend 20 minutes with you and have this conversation and help you dig in and discover the answer to these two questions.

The answers to these questions can be quite profound. In our busy Western world we don’t ever take the time to really answer and pursue or find out what this is for us.


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I’ve a very short statement for you today. I’d love to hear your thoughts about it and whether or not you believe this is true. 

Our deepest desire in life is to find somebody who will make us do what we can do.

Let me know if you believe that’s true, or what that means to you. 

This is my actual job description as a coach.


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“What are you tolerating,” I recently asked a client. He hesitated and got really quiet and still. 

I knew from my experience in coaching that something amazing was going to happen. That there was going to be a breakthrough which I knew hadn’t been there in months. 

He then started to share with me all the things in his personal and business life that he had been tolerating. These were things that he had never stopped to think about before. And then he asked himself — why am I tolerating this? Why am I allowing this in my life? Why have I allowed this in my life the last 10 years? Then he said, when am I going to stop tolerating it and get rid of it?

We talked about the commitment it would take to do this. The courage it would take. The confidence to get rid of these things.

We also talked about the accountability that I was going to help him with to get these things that are intolerable out of his life.

I dare ask you the same question:  What are you tolerating in your life? What do you need to eliminate? 

This is a great time of year to ask yourself the same question. What are you tolerating that you need to get rid of in order to make 2021 the best year ever?


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I have some questions or thoughts for you today that I want you to do a little soul searching and see if any of them sound familiar or maybe you’ve just thought them to yourself in the past. Is this you? 

  1. Do you say to yourself, I’m not lonely but I feel very alone being a leader?
  2. If I stopped working so hard would this all just disappear and go away? Would I lose my business? 
  3. It’s strange but people admire me but sometimes I feel really lazy. 
  4. My big vision that inspires so many people in my company and in the business world doesn’t really inspire me anymore. 
  5. I’m so good at solving problems that I don’t even see it or know it. It’s like a blind spot for me, and I just kind of unconsciously solve people’s problems. 
  6. I have a lot of success, money, recognition, all the toys but inside I feel strangely unfulfilled. 
  7. I feel like I’m in a rut. I feel like I’m bored and like I’ve already done this and there’s not really a challenge anymore. I could do this with my eyes closed.

If you think any of the above thoughts, I totally get it. I hear these things from my clients all the time. 

It’s the part of being a leader, of being successful, of being somebody that has “achieved” what the world would define as success. But from working with high level leaders, I know there’s more. There’s so much more and the traditional definition or markers of success are not it. For you there’s something bigger and deeper that you want to do. 

So that’s who I work with, and that’s what they do. We go past whatever is deemed success by the world, dig deeper, go further and change the world.

If this resonates with you, reach out to me. Let’s have a 30 minute conversation and see what happens.


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Something I’ve noticed we could all use some help with during this Covid-19 season in regards to customer service, customer experience and customer retention is what I call the 4 F’s – first, friendly, firm, future. 

I want to say there is an order to this customer service suggestion. My wife and I recently travelled for the first time in a very long time. We flew, we rented a car and we stayed at places for the first time and what we experienced was “firm” first. And that set a really uneasy tone for us. How we were treated really sparked my message to you today.

1. FIRST

The first point is “first”! When we think about people’s first impression, first experience, first thing they see, first thing that they feel, first thing that impresses them about your business — what is that?

How are we making a great first impression in a COVID-19 world? In a world that has changed and dramatically impacted people, have you gone back and thought about what is the first impression that somebody gets when they interact with your business? How does it make them feel? What are they experiencing? How does that impact them as a customer and what are they thinking? Or, how did that affect them and they aren’t a customer anymore? 

2. FRIENDLY

Point number two is “friendly”. I bring up friendly as point number two to ask you if your first impression is friendly. People do business with people that they like and trust. We have to be friendly first. Be happy, excited, greet them and welcome them. Ask how you can help them and start to build a positive friendly relationship. 

So we have the first impression, and then we have friendly as the second word in this teaching.

3. FIRM

The third word is “firm” because we have regulations. We have people we have to think about. How can we be firm about being healthy, safe, social distancing, masks, washing hands and all the protocol? 

Remember, I said before that when we travelled we were given the “firm” treatment first and it left us feeling not so great. So, firm is making sure that after we make a great first impression and we’re friendly, then we can be firm about following the rules or regulations so that we keep everybody healthy, We keep them safe and protected. But there’s an order to doing this well so that we can get to the fourth word, which is “future”. 

4. FUTURE

What I mean by future is, if we are making a good first impression with customers (whether online, in person, at a drive thru, or whatever it is), we’re friendly towards them, and then we’re firm about keeping everybody safe (our employees, our people, our customers, our vendors) — then we can do what we call the “future”. Which is we create an experience, a situation more in the future where they will want to come back and be a customer again and again and again. 

SUMMARY

So these are the four F’s of customer service that we believe work towards creating a repeat great customer experience. 

Once again the four words to remember in this order are: 

  • First stands for first impression. What is their first impression? What do they first see, experience, hear or know? Is that positive?
  • Are you friendly? Is your first interaction with them friendly? Are you speaking to them as a friend? Are you creating a friendly environment?
  • Number 3 is new to us all but part of what we’re living into now is being firm. Being firm  about the rules. Meaning, we all have rules now that we have to adhere to around safety and health and all that. We’re all about that. So how can we be firm is the third part of the equation.
  • And then the fourth thing is how do we leave an impression with our customer so that in the future when they need our product, service or our experience they come back to us? Will they think of us first? We need to be all of the above – first, friendly, firm and future in order for them to come back. People always ask me how do we get repeat customers? It’s fairly simple:  you say thank you and acknowledge them for coming in, you’re excited that they’ve been there, and you invite them back to your business again.

If you apply the 4 F’s it will improve your customer service and retention not only in this Covid season but in the future too.

At Confidence Coach we are here to offer business owners a place to reconnect and rebuild their confidence; which leads to their better future in the days and years ahead. Reach out today and schedule a free call if you’d like to talk. We are here to help and encourage you.


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Your “one big idea” is so important, but not so easy to capture because the world is throwing information at you at a million miles an hour. 

Everything is sped up. 

Everything is faster. 

We have podcasts instead of books.

We have the ability to listen to recordings at one and a half times speed.

Then we have apps that tell us what the books say!

But let’s think about this: Charlie Munger, Warren Buffett’s longtime business partner once said, “Take a simple idea and take it seriously and you’ll change the world.”

Let’s talk about that.

What is your one idea that five years from now you can become known for taking?

You’re known for it. 

What is that? What would that be? 

Let me know.

At Confidence Coach we are known for asking the questions that no one else asks, helping you get the breakthrough and insight that you really need to move forward to the next level. Reach out today and schedule a free call if you’d like help in moving forward or getting clear about your one big idea.


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Here’s a winning combination for your Thanksgiving dinner (no matter how big or small your gathering is this year).

Incorporate Gratitude along with the Circle of Encouragement. If you haven’t heard me talk about the Circle of Encouragement before here is a short explanation.

When you are all gathered together in a circle, have one person start by turning to the person on their right and saying a word of encouragement or something they are grateful for about that person. Then that person does the same to the person next to them. Keep going around the circle til everyone gets a chance to be encouraged.

After you get back to the person who started, switch and now go the other direction and do the same thing. I guarantee everyone will feel special and you will all be blessed by giving and receiving these words of encouragement. 

We hope this will truly make your Thanksgiving Day a special day to remember with those that you love.

Happy Thanksgiving from our house to yours!


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Instead of thinking about what you want to become or who you want to be like — think about who you want to become. Then start making choices, habits, decisions, thinking and triggers that help you become who you want to become. 

Let’s say you want to become a better leader in your business. Then start being, acting, and choosing to be like a leader. 

Let’s say that you want to be a writer. Then start writing every day for five minutes. 

Let’s say that you want to be a better father or a mother. Then act like one.

Act like what you want to become and who you want to be.

If you want to be a hero, then act like a hero.

Over time if you develop these new actions and habits, then the way you think and act will automatically appear in your life.

So think about the question of who you want to become and then start to act like it. Start to think like it. Start to make choices around the person you want to become in order to be where you want to be three years from today.

At Confidence Coach we are here to offer business owners a place to reconnect and rebuild their confidence; which leads to their better future in the days and years ahead. Reach out today and schedule a free call if you’d like to talk. We are here to help and encourage you.

 


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My new airline is Zoom.

I’ve been using Zoom for five years now in our coaching practice. It enables me to coach people across the country. And, since the advent of COVID, all my team meetings and coaching are all done 100% on Zoom.

It has made my life wonderful and amazing. No more 4 a.m. trips to get to the airport on time and no more late nights getting in. It’s also eliminated having to deal with the unfriendliness of a lot of the airlines and all their requirements. Now I have the luxury of meeting from my home office — hassle free! 

Using Zoom has also helped me save a lot of time and money. I have converted that extra time into investing in other areas of my life such as my relationships, family, faith, time to take care of myself and time with my beautiful bride of going on 40 years.

So the new airline, the new transportation system for the world is Zoom. This is just a thought I wanted to share with you about my transportation and my virtual airline that I have been excited to utilize.

I’m interested to hear how you are using Zoom to be more effective, to create more value, and to make more of an impact. Has it increased the quality of your life, your self care, and those types of things?

Thought for the Day:  I’m a frequent flyer million mile plus Zoom passenger and I love it. I’d love to hear your comments. At Confidence Coach we are here to offer business owners a place to connect, build their confidence and a better future.


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In this day and age, if you are a business owner, you are resilient! Congratulations!  

Now, I want you to stop and think for a minute about what made you start your business. Was it a life-long dream that you had to work for yourself? Were you motivated by having the dream of freedom of time and money? Did you want to be your own boss and not have anyone else tell you what to do or when to do it? Did you have this great idea and wanted to share it with the world?

Whatever reason you started your business, are you still as excited about it?

If you aren’t and you find this year has been one of your greatest challenges, that’s okay. You’re not alone. This year has been challenging for everyone. And I want to remind you again that you are resilient. You are a survivor.

Remember to go back to your “why” you started the business and recapture and bring your dream to life again. 

Think about all the ways that you may have pivoted this year to renovate, recreate, revise or restore your business. These are things to be proud of. 

Your dream is worth fighting for. Your team and the people that work for you are worth fighting for. 

No one ever said being an entrepreneur or business owner was going to be easy. But being easy is overrated. It’s staying in the game and fighting for what you want and love that really matters.

I salute you for hanging in there and still living out your dreams and goals. 

Go back and think about the power of the motivation your goal gave you to start the business. Your goal was not only to start it — but to make it successful and profitable, to build a team, and to create value in the marketplace. Your goal gave you determination and focus that has carried you to where you are today. 

Keep going. You’ve got this!!

At Confidence Coach we are here to offer business owners a place to reconnect and rebuild their confidence; which leads to their better future in the days and years ahead. Reach out today and schedule a free call if you’d like to talk. We are here to help and encourage you.


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