Tag Archives: portland business coaching

We’ve talked before about your employee being your “First Customer.”  One way at Confidence Coach that we help companies grow is to help them recognize that their greatest untapped resource is their employee — who we refer to as their “First Customer”.

Your employees are the ones that know the most about your business. They have the greatest interaction with your customers. Nobody has a greater bearing outside of you for your company’s success, than your employees do.

So in order to start thinking about your employees as your First Customer — thus increasing employee participation, engagement and enthusiasm — ask yourself these questions:

1. What do you do for your (paying) customers that you could do for your employees?

Are there any discounts on products or services or is there something you do at events that you could also do for your employees? It could be any number of things and only you can answer that question.

Be original!

But, you need to start recognizing that your employees are your First Customers. Start thinking of them in this way and create an “experience” for them like you would create for your paying customers.

2. How can you serve or support your employees better?

It’s a simple question, yet if they are your First Customer and they’re so important, you should be thinking about how you can serve and support them in a way that would help them do a better job at work. If they feel supported and know you really care, this will increase their performance and also improve their attitudes at work.

3. What do your employees need from you in leadership?

How is that to be done? What are they looking for? Have you asked them what they need as far as leadership, vision or direction for themselves, for their unit/division of the company? You need to have that conversation. I think you will be surprised at what you hear.

4. What are your employees’ stumbling blocks in their work?

What’s getting in the way of them reaching their full potential to produce, serve and make a happy repeating customer? They should be able to tell you these things and then you need to know how to overcome them.

5. What are three things you will do to improve your First Customer (employee) experience?

Think about three things you will do this month to make your employee experience better. The first thing you’re probably going to say is:  you’re already paying them; we have benefits, vacation, etc. But those things aren’t enough in today’s economy because employment is basically zero. There are a lot of jobs out there and not enough people to fill them. Do something different and think about them as your “First Customer”. What are three things you could do for them that would give them a greater sense of value, appreciation and support in the work that they do for your company?

Helping companies view their employees as their “First Customer” is just one of the processes we use. If this peaks your interest, we also have a process called The Dream Employee. We love working with business owners and their employees.

We also love to help employees tap into their greatness to exponentially grow your company! Reach out to us at confidencecoach.org and schedule a free consultation today to help you with your First Customers.


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commitment

Are you in business and you’re feeling stuck?

You’re not sure what it is, you’re not sure why, but something’s plateaued.

You can’t seem to move forward with growth and strategy.

What’s going on here?

Well, without having to crawl into your mind, I’m pretty sure I know: You haven’t fully committed to moving forward.

You haven’t burned the bridges. You’ve left the back door open. You keep thinking that maybe, maybe there’s a way out.

But if you recall all the success you’ve had in your business in the past, wasn’t the first step your 100% commitment to going forward?

When you commit that way, your mind creates the courage and the capability to overcome fear and have that win.

We work everyday with our coaching clients to help them achieve their desired results. Sometimes you have to look back to see what you’re committed to before you can move forward on the path to success.

Schedule a free session so we can help you get unstuck and get you back on track with your commitment.


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The expression “playing the long game” seems to be counterintuitive in today’s instant gratification world, but we need to think of our business, employees, and customers in the sense of a lifetime. We all need to play the long game.

So here’s my question to you:

What’s the long game for your business? Where do you want to be ten years from now?

What’s the long game for your employees? How will they be positively contributing ten years from now? How do you help them to achieve their own dreams, goals and aspirations so that they are happy, engaged and your biggest company cheerleader? 

What’s the long game for your customers? How will their needs change ten years from now?

Focusing on the long game brings in a bit of double vision. Here’s what I mean:

Having a successful business today is important, of course, but it has to be coupled with your plans for a successful business ten years from now.

The long game is what all successful long-term businesses do well.

So what is your long game?

Schedule a free coaching session if you want help figuring it out.


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How do you change meetings from being basically the “death of a business” to something that people look forward to? It’s really simple – acknowledge the “wins” that people have in their lives.

Start your meetings with everybody in the group taking 30 seconds and sharing what they’re most excited about in their life right now.

For example, it could be about something at work, or something personal to do with themselves or their family, maybe it’s a recreational activity they are really excited about or something they are doing. Just be sure to give everybody a chance to share. What you’ll find is that by doing this, engagement will increase 10x just because they’re talking about something that they are truly passionate about. There’s energy around this. It will then transfer and carry into the meeting and work-related agenda items you need to speak with them about. They will be in a positive mood and much more ready to be engaged in the meeting items.

If you consistently do this at every meeting, people will come with the anticipation of sharing what they just did. Maybe someone will say, “Oh, I want to share with everyone that I just finished my first half marathon” or, “I just did this…” and they will say what they are excited about. This is how to change meetings from being a thing that people dread and a waste of time to making them productive, exciting and a great experience for everyone.

This also creates a culture that says you really care about your people and what they are doing. It helps your team build relationships as well. You might be surprised at what’s going on in their lives when you get to know them on a more personal level. This creates a new kind of synergy with your team when you acknowledge the wins.

This is one of the things we share with people when we are working with them using The Dream Employee. If you’d like to know more about The Dream Employee and The Employee Maximizer, schedule a free consultation and we can explain in more detail how we can help increase your employee engagement and employee retention by helping your employees achieve their hopes, dreams and aspirations.

 


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I have a different thought for you today which I’d like you to implement on a daily routine.  Ask yourself these two questions about your business:  “What’s right and what’s working well?”

The question of “what’s working well” can be related to today, this quarter or even this year. Then, what if you carried it a step further and as you are interacting with your employees or department heads ask them the same questions. What’s right in the company? What’s working well? Then LISTEN to what they have to say.

The next step to take this even further would be when you go out to meet some of your customers ask for their opinion too. What’s right? What’s working well?

We all know that customers are really good at telling us what isn’t working well and employees do the same. But, this changes the paradigm to ask how we can build and improve on what we are already doing a good job at.

Ask yourself and your employees how can we scale the company and deliver what’s right and what’s well to our customers in a greater way?

I think you’ll find this will change your company culture, and hopefully yourself. Instead of focusing on the problem, you are expanding on a solution and creating greater value by looking at the positive.

Go ahead and start using these questions today and see what happens. Let us know how it affects your employees and your customers, as well as changing your own thought process about how you view your company. 

For more information please schedule a free consultation. I’d love to learn more about your business and the company culture you have.


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What is the biggest obstacle in the way for your business to deliver what you really need it to deliver?

Where are you stuck?

What is that one thing that you’ve been thinking about?

Are you strategizing about it?

Are you trying to turn that obstacle or barrier into something that will propel you forward or are you just stuck there?

Sometimes people like to process and think about their obstacle or barrier. Then again, other people just ignore it and push it back until it becomes a HUGE thing. Which camp are you in?

In our coaching, when a person gets to the point where they don’t want to deal with it, we call this “stuckedness.”

Stuckedness is a place where a lot of people reside for one reason or another.

They come to us and say they’ve been beating their head up against this barrier. For example, maybe it’s a certain level of revenue that’s been the same for the past 1, 2 or 3 years, and they just can’t seem to get past it.

When this happens, the first thing we do is say — let’s bring this obstacle or barrier out of the dark!

Let’s look at it, bring light to it and create a way for you to scale up or to get past that place that you’re stuck in.

If you’d like to have one of these conversations, let us know. There’s no commitment or cost to you — just schedule a free consultation.

We would like to show you how to move forward. Let us help you bring light to the obstacles that are in your way.


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We’ve learned in coaching over the last several years that there is one common trait that all successful business owners have. Do you want to know what that is?

The trait I’m talking about is OPTIMISM!

Ask yourself these questions and see where you are:

How optimistic are you in the face of fear, doubt, procrastination, uncertainty and then facing that reality?

Can you still be optimistic when you face the reality of a setback? Are you still optimistic when you face the reality of something coming at you that you have no idea how to handle or move forward with? How do you deal with that?

What we see over and over in our clients that are successful and moving forward is they are optimistic even when they don’t have an answer yet.

They’re optimistic:

  • that it will work out;
  • that they will figure it out;
  • that their team will figure it out; and
  • that they’ll make a way forward no matter what.

So where’s your level of optimism?

Is it a one?

Is it a 10?

Also, what’s fueling your optimism?

What are you doing to purposely daily fuel the optimism about the future?

There may be things in your life that you need to get rid of in your life once you realize it is actually draining your optimism tank.

For example, you need to be aware of what you’re reading, what you’re watching, who you’re spending time with. Are these people or things building up your optimism so that you can deal with the difficulties to come and turn those into great opportunities? Or, is what you are doing pulling you down and draining you?

So that’s the thought for today. You can learn more about us at www.confidencecoach.org or check us out on YouTube.


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Today I want talk about and thank all the people that have told you and me over and over that we can’t do this; that we can’t be successful in our business; that we’ll never make it.

Hopefully you’ve kept a list or have a memory of who those people are.

Quite frankly, I find them inspiring!

When I start to get fatigued or it gets hard or it seems to be taking longer than I think it should for the results that I want to get, I always think back to those people.

I always try to recall their words and the sentiment of them saying this is impossible, you’ll never be able to be anything or do anything or build a business or have success in your life.

And I live off the energy of those people.

I don’t have a lot of them in my life anymore.

I wish I did, but I know you do, so I want you to go back and think about them. Let their disbelief inspire you to dream bigger, to work harder, to put more into yourself, into your business to win bigger in the future. Then let us know about it.

Yes, I say thank you to those people! It’s exciting to see the amount of motivation that they can give us in our life.

Make it a great day.


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Well, we are way into 2019 and I want to talk to you about the goals that you set for 2019 for your business and your personal life. I want to throw a challenge out to you.

Think about your goals that you set for this year. Hopefully you don’t just have them rattling around in your head but you wrote them down either before 2018 ended or at the beginning of 2019.  

I want you to do a little re-evaluation on your goals and think about setting them much higher for 2019 than you had first thought about. Why I say this is because of the theory that if we shoot for the stars and we miss them, we still accomplish a pretty amazing thing!

So my challenge for you is to think about your goals. If you have them written down, revise them, set them higher, double them, triple them, 10x times them. And then see what that does for your thinking and creativity. See what that does for your inspiration as you look at 2019 as being the best year in your business, in your personal life, accomplishing more than you have ever accomplished. But in order to do this, you have to stretch yourself out there and reach for the stars and see where you end up.

Where you end up is going to surprise you, and it’s going to make 2019 an amazing year.

Share with us what some of your goals are for 2019!

Make it a great day.


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I like to focus on the positive, but if you’ve ever made a mistake in your business in the last month, quarter or year, you know how hard it is to stay positive sometimes. Here’s a way that I have learned to think about mistakes in a manner that will affect your future so that you can learn from it.

In last week’s blog I said there was Learning or Winning Only!! If you’ve ever made a mistake though, think of it in terms of part of the “learning” process. Think of mistakes as the tuition that we pay as business owners. It’s the entrance fee or tuition we pay for learning.

We can learn how to win the next time we run across the same situation. If you look at mistakes as the tuition for your future greatness, it is an opportunity for you to continue to learn, win and grow.

To learn more about what we do take a look at our website, leave a message if you have questions or subscribe to us on YouTube.


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