Here’s a question or thought for you today: Who is your FIRST customer? Who’s your most important customer in your company, business, or organization?
We talk about this all the time with The Dream Employee process. Our view or take on this is that your “EMPLOYEE” is your FIRST CUSTOMER.
A couple of reasons for this that you may not have thought about are as follows:
- They spend more time in your business or organization than anybody.
- They know more about what’s going on there than your paying customers would know.
- They are the most important interface with your paying customers that you have.
So, how we treat our employees, how we interact with them, how we value them as our first customers needs to be the same mindset as what we have with our best fee paying customers or fee paying clients.
And so my challenge to you today is to ask you what’s your plan and how are you going to do this?
What’s your process to treat your employee like your “first customer” so that they feel like they really matter, and in turn they transfer that same treatment on to your paying customers?
This is a mind shift for a lot of you because you’re always thinking about the paying customer.
But when you really think about your business, who knows more about it? Who’s more vested in it? Who spends more time there, and who has greatest influence on your paying customers? In most companies it is those people out on the front line – your employees.
So we need to start thinking, acting and treating our employees like they’re our first customer.
At Confidence Coach, our plan for that is something we call “The Dream Employee” process. This is a process where we actually make deposits into the individuals and see a result in their attitude, their productivity and their collaboration at work because we help them pursue some of the goals they personally have.
Sound interesting? Schedule a free catalytic conversation and we can fill you in on it a little bit more.