Tag Archives: dream employee

I just wanted to talk about how you can, in just one moment, get extra effort from your employees. You can get them to go the extra mile and consistently improve their performance.

You want to know the secret? It’s really not up to them. It’s up to you!

I challenge you to go around your business and see where your employees are working and what they’re doing. Go around with one focus and that is to look for what they’re doing right, what they’re doing well, and then acknowledge it. For example, tell them that you really appreciated the way they handled that customer situation or the way they processed an order, or maybe the way that they have kept their work area clean — or whatever it may be. You get the idea.

But the challenge that I’m throwing out to you today is to walk around your business and look at every employee and try to find the good things that they’re doing. Then the second step is to acknowledge it, to verbalize it such as, “Hey, I see what you’re doing here!”

It’s great and important to focus on what they’re doing right, well and good. Now this can be really challenging because for most of us, what we’re seeing all the time is what they’re not doing, what they’re doing wrong, the problems they have, and all those kind of things. But what I’m asking you to do over the next week is to every day get up from your desk and get away from your office. Go to where your employees are and acknowledge and look for the things that they’re doing right. Then, verbalize those right things to them. Don’t just think it in your own mind. Actually tell them and acknowledge them. Focus on what they’re doing well, what they’re doing right, and how great a job they are doing. You’ll be surprised how this changes the dynamic of your team and your employees. Have everybody in your organization do this as well!

Looking for the positive is something that we have to train our minds to do. But what we do here at Confidence Coach is we give you ideas, we give you processes and thoughts that help you get the greatest return out of your biggest investment (which is your employees — they are your “first” customer). Think about this and see how you can get the results that you want from your team.

If this is helpful, let us know. If you’d like to talk about coaching and hear about different programs and ideas that we have, please reach out to us and schedule a free catalytic conversation. You can also subscribe to our YouTube channel or to our blog.

Remember, you have everything you need to be successful in your business with your employees right at your fingertips. All you need to do is to take action today.


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Hey, today I’ve got a little tip for you for your employees. We’ve got a saying at Confidence Coach “taking your employees from paycheck to purpose and creating dream employees”.

So today, as you think about your employees and you think about getting them engaged in what you’re doing, what your mission is, what your goals are for the company and that type of thing, you might want to tap into the idea of finding out what their goals are. What is the purpose for them working at your company?

Maybe you sit down and you just simply ask your key players these simple questions:  

  • Why are you here?
  • What do they see as a future for yourself and, how does that directly connect with the goals that you have going forward?

I think just by asking these questions and starting that conversation, you take people from a paycheck mentality to a purpose mentality. A paycheck mentality is what most of us are dealing with in the work world today with zero unemployment.

You take your employees from just receiving a paycheck to realizing that there’s a purpose for their work — past just what’s happening there at the job 40, 50, 60 hours a week. They realize that there is a purpose not only for their life, their family, their goals, their dreams, but also for the company going forward.

I think you might find this a really collaborative, stimulating conversation. We facilitate these type of conversations all the time. If you’d like us to come in and facilitate a 60 minute conversation around this paycheck to purpose idea using The Dream Employee with Confidence Coach, we’d love to talk to you.


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Here’s a question or thought for you today:  Who is your FIRST customer? Who’s your most important customer in your company, business, or organization?

We talk about this all the time with The Dream Employee process. Our view or take on this is that your “EMPLOYEE” is your FIRST CUSTOMER.

A couple of reasons for this that you may not have thought about are as follows:

  1. They spend more time in your business or organization than anybody.
  2. They know more about what’s going on there than your paying customers would know.
  3. They are the most important interface with your paying customers that you have.

So, how we treat our employees, how we interact with them, how we value them as our first customers needs to be the same mindset as what we have with our best fee paying customers or fee paying clients.

And so my challenge to you today is to ask you what’s your plan and how are you going to do this?

What’s your process to treat your employee like your “first customer” so that they feel like they really matter, and in turn they transfer that same treatment on to your paying customers?

This is a mind shift for a lot of you because you’re always thinking about the paying customer.

But when you really think about your business, who knows more about it? Who’s more vested in it? Who spends more time there, and who has greatest influence on your paying customers? In most companies it is those people out on the front line – your employees.

So we need to start thinking, acting and treating our employees like they’re our first customer.

At Confidence Coach, our plan for that is something we call “The Dream Employee” process. This is a process where we actually make deposits into the individuals and see a result in their attitude, their productivity and their collaboration at work because we help them pursue some of the goals they personally have.

Sound interesting? Schedule a free catalytic conversation and we can fill you in on it a little bit more.


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Let me explain why the question “Does everyone have a dream or goal for their life?” is so important — because the answer is definitely “Yes!”

The Dream Employee

We work with companies who hire us to come in and implement a process with their team members called “The Dream Employee.” The Dream Employee is basically the concept of finding out for each one of your team members what their dream, goal or aspiration is for their life. If you can find out what really motivates them and have a conversation with them about how you can support, encourage and help them to achieve their goal, this in turn helps them see the connection between their work or job and the contribution they are making in your business with what they are after. By figuring out what really motivates them internally in their personal life and showing them the connection between their work and their goals, we find that we’re able to transform whole cultures, have greater employee engagement, and improve the feelings and emotions of people. They bring their best self to work.

Goodwill

When you start talking about the one, two or three things that they are most motivated about personally, you’re depositing goodwill into them. In doing so, when they come to work on Monday morning, they come with batteries! Meaning – they come to work ready to go because they understand the connection, they feel your support, and they know that you know what is really important to them in their life. This could be a myriad of different things — maybe it’s putting braces on their daughter’s teeth, it could be getting a second car, a dream vacation to Italy, learning a new language, finishing a college degree, getting their GED, learning woodworking or painting, or maybe running their first half marathon. It could be any number of things — the list of people’s dreams and goals are endless!!

But what we’re saying is, if you invest time systematically into what’s most important to them, then ultimately they’ll start to see the connection between their life and their work. They know you care! So then when you speak about what’s most important to you or what the vision or mission of the company is, they will respond to that in a much more positive and open way.

The other benefit of this is when you do have to have those difficult conversations about their performance or attitude or about something that went wrong or needs correcting, you have made positive deposits into their life by supporting their goal. This helps those difficult conversations go much better and there’s a lot less negative pushback because they know that you really care about what they really care about.

Celebrate the Wins

This also creates a whole culture of amazing momentum. It’s a culture where as people are achieving things personally, we all celebrate (just like when the company wins)! We celebrate them as individuals as they accomplish whatever goals they have; doing so builds unity, collaboration and a winning attitude in your business.

We get great pleasure doing this with companies. If you are interested in learning more about The Dream Employee, reach out to us today. We’d love to talk to you about it. We can also introduce you to other companies that are doing this and having great success. Make it a great day!


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millennials, portland business coach

Last week we talked about supporting your employees’ dreams outside of work. One of the biggest demographics driving this trend is millennials; here in Portland, where we do our business coaching, millennials make up a huge percentage of the workforce. Companies often complain about this group, about how they care more about their own life purpose than their loyalty to the company. That might be true, but I can’t help thinking that it’s incredibly narrow-minded and foolish to complain about this. It’s is a good thing! I WANT my employees to be driven! I want to find out what they want to do, and I want to make sure they feel connected to that dream! When my employees are driven by a purpose, that’s when they’re doing their best work. When they’re driven by a purpose, I don’t have to try and motivate or threaten or micromanage them, which I never want to do. I’m busy; I have a company to run. They should want to be there, which they only ever will be if it’s connected to their purpose.

Companies complain that millennials are transient, but that trend’s not going away anytime soon. Why not leverage it, instead of whine about it? When your employees leave your company, remember: they’re either going to be a raving fan or a block to your sales. I want to build that tribe of raving fans. Is this employee going to be sending you customers for years to come, proudly proclaiming how much they loved working for you? Or are they going to tell everyone and their mom to avoid your product at all costs? Your relationship doesn’t stop the day they get their last paycheck.

The lifetime value of an employee after they leave is an unknown factor to most business owners, but it should be something you put in your ROI equation. Before you even hire anyone, you should be asking: When this person leaves, can I make them a raving fan? If you can’t make them a raving fan, don’t even hire them. Have a game plan in place before their first day of work. Trust me, if you don’t have a plan, it will end negatively — with hurt feelings and bad reviews. How many people will they tell that story to?! But if you’ve intentionally set up a game plan, you’ll be stoked that they’re leaving. You’ll be thrilled to have a transient disciple headed out into the world.

If you want to learn more about how to build a tribe of raving fans, click here.


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